Luxury Sales Associate — Personal Styling & Clienteling

Tapestry; Canada; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house, is seeking a Sales Associate in Canada to deliver an elevated, personalized shopping experience while meeting personal and store sales goals. This role blends luxury retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue.

You will build lasting client relationships through styling expertise, product knowledge, and fashion advice, while using POS and social selling tools to capture data and encourage repeat purchases.

Qualifications

• 1+ years of luxury retail sales experience.
• Knowledge of fashion trends.
• Experience with POS and mobile tools.
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor; manage multiple customers and adapt selling techniques.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, merchandising).
• Keep sales floor and stockroom organized; follow policies and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Assist teammates in various areas and foster a collaborative environment.
• Participate in brand initiatives and training programs.

Skills

Sales experience

English proficiency

Social media savvy

Clienteling

Visual merchandising basics

Tools

POS system

iPad

Walkie-talkie

Mobile POS

Job description

Coach, a global fashion house, is seeking a Sales Associate in Canada to deliver an elevated, personalized shopping experience while meeting personal and store sales goals. This role blends luxury retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue.

You will build lasting client relationships through styling expertise, product knowledge, and fashion advice, while using POS and social selling tools to capture data and encourage repeat purchases.