Luxury Resident Services Concierge

The Westin Riverfront Resort & Spa; Quinte West; On-site; CAD 44,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental, vision, and accident insurance

Life insurance

401(k) with discretionary employer det

Paid Time Off and sick leave

Career development and training

Employee discounts

Sabbatical program

Referral bonus

Employee Assistance Program (EAP)

Job summary

East West Urban Management is seeking a Resident Services Coordinator for Laurel, a luxury residential community in Denver, CO. You will welcome residents and guests, assist with front desk operations, and ensure a polished, professional experience while coordinating packages and access control.

The role requires strong communication, organization, and the ability to respond calmly to emergencies. Build relationships with residents, vendors, and coworkers in a service-first environment.

Qualifications

• Previous customer service or administrative experience, such as hospitality, hotel, property management, food and beverage, retail, or reception.
• Strong verbal and written communication skills.
• Ability to listen carefully, understand resident and vendor needs, and respond professionally.
• Comfort using computers, email, Microsoft Office, and learning property management and access-control systems.

Responsibilities

• Create a warm, professional first impression by welcoming residents, guests, vendors, and visitors.
• Provide general building information, answer incoming calls, and direct questions to the appropriate team member.
• Manage package intake and resident notifications while maintaining accurate delivery records.
• Maintain secure key-control procedures, including authorization, identification, checkout, return, and accurate key logs.
• Coordinate authorized real estate showings and building access in accordance with community procedures.
• Support resident move coordination by completing required documentation, confirming mover insurance, and arranging move monitoring.
• Help maintain a safe and secure environment by following building access procedures and responding appropriately to emergency situations.
• Provide neighborhood and community information while responding to resident and guest questions with professionalism and care.
• Maintain accurate records and use systems such as Microsoft Office, BuildingLink, key bank, and fob/access systems.
• Represent East West Urban Management with a hands-on, service-first mindset and support additional resident service needs as assigned.

Skills

Customer service

Communication

Organization

Independent work

Tools

BuildingLink

Key-bank systems

Fob/access-control systems

Job description

East West Urban Management is seeking a Resident Services Coordinator for Laurel, a luxury residential community in Denver, CO. You will welcome residents and guests, assist with front desk operations, and ensure a polished, professional experience while coordinating packages and access control.

The role requires strong communication, organization, and the ability to respond calmly to emergencies. Build relationships with residents, vendors, and coworkers in a service-first environment.