Resident Experience & Community Events Coordinator

Chard Development Ltd.; North Vancouver; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Bonus plans

Health coverage

Professional development

Internal mobility

Job summary

Chard Development Ltd. seeks a proactive Resident Services Coordinator to enhance the resident experience at one of our managed properties.

You will support resident communications, coordinate move-ins, and handle service requests while planning engaging events that foster a strong sense of community. The role requires 2–3 years in customer service or related coordination, strong planning and communication skills, and comfort with property-management platforms (Yardi, CMMS).

Qualifications

• 2–3 years of experience in customer service, hospitality, property administration, leasing, event coordination, or related coordination role.
• Experience in residential real estate, leasing, or property management is a strong asset.
• Strong planning, organizational, and coordination skills with keen attention to detail.
• Excellent written and verbal communication with residents, team members, and vendors.
• Proficiency in Microsoft Office; comfortable learning digital systems, scheduling tools, and reporting processes.
• Experience using Yardi, Grata, CMMS or similar property management platforms is an asset.
• Evening availability for resident events and weekends during peak periods.

Responsibilities

• Serve as a primary contact for resident inquiries, requests, and communications.
• Provide clear, timely, and professional communication to residents throughout their tenancy.
• Create and distribute resident communications, newsletters, notices, and digital updates.
• Monitor resident feedback and support timely, respectful resolutions.
• Maintain accurate records of resident interactions, service outcomes, and follow-ups.
• Support leasing operations with prospect inquiries, tours, applications, and administration.
• Conduct daily prospect follow-up, nurture communication, and manage leasing queues.
• Ensure all interactions and activity are logged in PM and CRM systems on the same business day.
• Collaborate with Leasing Associates to identify opportunities and improve conversions.
• Coordinate move-in/move-out processes, including scheduling, key handovers, and unit readiness.
• Onboard new residents with orientations and walkthroughs; ensure documentation is complete.
• Track move-in/move-out schedules, documentation, and outstanding items.
• Coordinate service requests with property managers, staff, and contractors.
• Plan, coordinate, and host resident engagement events to build community.
• Support peak move-in/move-out periods and high-volume operational periods.

Job description

Chard Development Ltd. seeks a proactive Resident Services Coordinator to enhance the resident experience at one of our managed properties.

You will support resident communications, coordinate move-ins, and handle service requests while planning engaging events that foster a strong sense of community. The role requires 2–3 years in customer service or related coordination, strong planning and communication skills, and comfort with property-management platforms (Yardi, CMMS).