Luxury Beauty Store Manager - Guest Experience Leader

L'OCCITANE Group (B Corp); Ottawa; On-site; CAD 52,000 - 76,000; Full time

Job summary

L'Occitane Bayshore in Ottawa is seeking a Store Manager to lead a vibrant team and deliver an immersive, guest-focused experience. You will curate a welcoming atmosphere through excellent service, product storytelling, and operational excellence in a busy retail environment.

Ideal candidates bring retail or hospitality supervisory experience, strong leadership and communication skills, and a passion for skincare and customer satisfaction.

Qualifications

• Supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat guests with warmth and create a sensorial shopping experience.
• Prioritize guest experience by personalizing interactions and addressing needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: use analytical thinking to identify opportunities and solve problems.
• Foster a Team Culture: mentor and coach the team, address conflicts promptly.
• Communicate with Care: show empathy, adapt communication, and listen actively.

Skills

Retail leadership

Communication skills

Entrepreneurial attitude

Customer satisfaction

Skincare knowledge

Clienteling

Technology basics

Job description

L'Occitane Bayshore in Ottawa is seeking a Store Manager to lead a vibrant team and deliver an immersive, guest-focused experience. You will curate a welcoming atmosphere through excellent service, product storytelling, and operational excellence in a busy retail environment.

Ideal candidates bring retail or hospitality supervisory experience, strong leadership and communication skills, and a passion for skincare and customer satisfaction.