Store Experience Leader: Beauty & Guest Care

L'OCCITANE Group (B Corp); Kelowna; On-site; CAD 62,000 - 71,000; Full time

Job summary

L'Occitane is seeking a Store Manager at Orchard Park to lead a vibrant retail team and deliver a memorable, immersive guest experience. You will host guests with hospitality, drive sales, and foster a culture of coaching and collaboration among staff.

The role emphasizes protecting the guest experience, mentoring team members, and maintaining a growth-oriented mindset while leveraging basic technology to support daily operations. This position offers a competitive in-store environment.

Qualifications

• Experience leading retail/hospitality teams.
• Strong leadership and communication skills.
• Entrepreneurial attitude in a sales-driven environment.
• Customer satisfaction mindset (internal and external).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling is advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: Treat everyone as a cherished guest with warm hospitality and a sensorial experience.
• Prioritize Guest Experience: Create personalized experiences and address guests’ needs proactively.
• Keep an Open Mind: Welcome feedback and maintain a growth mindset.
• Let Success Drive You: Use a business mindset and analytical skills to uncover opportunities and stay solution-focused.
• Foster a Team Culture: Mentor and coach the team, address conflicts promptly.
• Communicate with Care: Show empathy, adapt communication, and practice active listening.

Skills

Leadership

Guest Experience

Team Mentoring

Customer Service

Sales Mindset

Skincare Knowledge

Clienteling

Technology Basics

Job description

L'Occitane is seeking a Store Manager at Orchard Park to lead a vibrant retail team and deliver a memorable, immersive guest experience. You will host guests with hospitality, drive sales, and foster a culture of coaching and collaboration among staff.

The role emphasizes protecting the guest experience, mentoring team members, and maintaining a growth-oriented mindset while leveraging basic technology to support daily operations. This position offers a competitive in-store environment.