Retail Guest Experience Lead

L'Occitane En Provence; Toronto; On-site; CAD 42,000 - 62,000; Full time

Job summary

L’Occitane Yorkdale Shopping Centre is seeking an Assistant Store Manager to partner with the Store Manager in creating a calm, sensory-rich retail experience. You will lead a team, train staff, and ensure high standards of customer service while upholding sustainability commitments in a busy destination.

Success requires team leadership, strong communication, and a passion for skincare and fragrance. The role emphasizes guest happiness, clienteling, and a proactive sales approach in a luxury

Qualifications

• Experience leading teams in retail or hospitality settings.
• Exceptional skills in guiding and communicating effectively.
• Innovative approach, especially in sales-focused environments.
• Dedication to ensuring customer happiness, both inside and out.
• Familiarity with skincare, body care, and fragrance is beneficial.
• Prior clienteling experience is advantageous.
• Basic technological proficiency is necessary.

Responsibilities

• Be the Host: foster a warm, brand-aligned atmosphere and enhance the sensory experience for customers.
• Prioritize Guest Experience: provide knowledgeable service to guide guests in product selections.
• Keep an Open Mind: embrace feedback and support an open communicative culture.
• Let Success Drive You: coordinate with the Store Manager to conduct regular product knowledge and service trainings.
• Foster a Team Culture: adapt management styles to diverse communication styles and personalities.
• Communicate with Care: provide guidance and support to store staff to build a positive team culture.

Skills

Team leadership

Customer service

Communication

Skincare knowledge

Clienteling

Sales-driven

Technology basics

Job description

L’Occitane Yorkdale Shopping Centre is seeking an Assistant Store Manager to partner with the Store Manager in creating a calm, sensory-rich retail experience. You will lead a team, train staff, and ensure high standards of customer service while upholding sustainability commitments in a busy destination.

Success requires team leadership, strong communication, and a passion for skincare and fragrance. The role emphasizes guest happiness, clienteling, and a proactive sales approach in a luxury