Store Manager - Full Time - Bayshore

L'OCCITANE Group (B Corp); Ottawa; On-site; CAD 52,000 - 76,000; Full time

Job summary

L'Occitane Bayshore in Ottawa is seeking a Store Manager to lead a vibrant team and deliver an immersive, guest-focused experience. You will curate a welcoming atmosphere through excellent service, product storytelling, and operational excellence in a busy retail environment.

Ideal candidates bring retail or hospitality supervisory experience, strong leadership and communication skills, and a passion for skincare and customer satisfaction.

Qualifications

• Supervisor experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude in a sales-driven environment.
• Mindset focused on customer satisfaction (internal and external).
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat guests with warmth and create a sensorial shopping experience.
• Prioritize guest experience by personalizing interactions and addressing needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: use analytical thinking to identify opportunities and solve problems.
• Foster a Team Culture: mentor and coach the team, address conflicts promptly.
• Communicate with Care: show empathy, adapt communication, and listen actively.

Skills

Retail leadership

Communication skills

Entrepreneurial attitude

Customer satisfaction

Skincare knowledge

Clienteling

Technology basics

Job description

Who You Are:

As a Store Manager at L'Occitane at Bayshore, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth -oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.