Guest-Centric Beauty Store Leader

loccitaneenprovence; Ottawa; On-site; CAD 52,000 - 72,000; Full time

Job summary

L'Occitane at Rideau Centre in Ottawa, Ontario is seeking a Store Manager to lead a vibrant team and craft a memorable, sensorial guest experience. You will host guests with warmth, drive sales, and mentor staff in delivering personalised service.

The role emphasizes hospitality excellence, active listening, and a culture of growth, with a focus on skincare and fragrance knowledge to elevate guest satisfaction.

Qualifications

• Supervision experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with sales-driven background.
• Customer-focused mindset for internal and external guests.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling is advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat guests as if they were in your home, providing a sensorial experience.
• Prioritize guest experience by creating personalized experiences and addressing needs.
• Welcome feedback openly and maintain a growth mindset.
• Approach situations with a business mindset, using analytical skills to identify opportunities and stay solution-focused.
• Foster team culture by mentoring and coaching to unlock individual potential.
• Communicate with care and active listening for effective interactions.

Skills

Leadership

Communication

Customer service

Team management

Clienteling

Job description

L'Occitane at Rideau Centre in Ottawa, Ontario is seeking a Store Manager to lead a vibrant team and craft a memorable, sensorial guest experience. You will host guests with warmth, drive sales, and mentor staff in delivering personalised service.

The role emphasizes hospitality excellence, active listening, and a culture of growth, with a focus on skincare and fragrance knowledge to elevate guest satisfaction.