Assistant Store Manager - Guest Experience & Leadership

loccitaneenprovence; Toronto; On-site; CAD 42,000 - 61,000; Full time

Job summary

L’Occitane Yorkdale Shopping Centre in Toronto is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional, sensory-driven shopping experience. You will lead by example, coach the team, and ensure flawless guest service while upholding our commitment to sustainability.

You’ll train staff, help tailor recommendations to guest preferences, and foster a collaborative, inclusive culture across shifts, ultimately strengthening brand loyalty at our iconic

Qualifications

• Experience leading teams in retail or hospitality.
• Excellent communication and guest-service focus.
• Willingness to train staff.
• Basic technology proficiency.

Responsibilities

• Foster a warm, inviting store environment aligned with brand values and sensory experience.
• Guide guests in selecting products and services based on preferences.
• Collaborate with Store Manager to plan regular staff training sessions.
• Support daily store operations and implement sustainable/ethical practices.

Job description

L’Occitane Yorkdale Shopping Centre in Toronto is seeking an Assistant Store Manager to partner with the Store Manager in delivering an exceptional, sensory-driven shopping experience. You will lead by example, coach the team, and ensure flawless guest service while upholding our commitment to sustainability.

You’ll train staff, help tailor recommendations to guest preferences, and foster a collaborative, inclusive culture across shifts, ultimately strengthening brand loyalty at our iconic