Store Manager

L'Occitane En Provence; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

L'Occitane En Provence at Rideau Centre in Ottawa is seeking a Store Manager to lead a vibrant team and deliver an immersive guest experience. You will host guests, coach staff, and cultivate a welcoming atmosphere that highlights our natural beauty products.

You will drive guest satisfaction, coach on clienteling, and collaborate with peers to maintain superior service standards in a dynamic retail environment.

Qualifications

• Experience supervising in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude in a sales-driven environment.
• Mindset focused on customer satisfaction for internal and external customers.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous.
• Basic technology skills.

Responsibilities

• Be the Host: treat guests as if they were in your home, offering warmth and a sensorial experience.
• Prioritize Guest Experience: create personalized experiences and proactively address needs.
• Keep an Open Mind: welcome feedback and maintain a growth mindset.
• Let Success Drive You: approach situations with a business mindset and a solution-focused attitude.
• Foster a Team Culture: mentor and coach the team to unlock potential and address conflicts promptly.
• Communicate with Care: demonstrate empathy, adapt communication for guests and team, and listen actively.

Skills

Leadership

Communication

Customer service

Sales mindset

Team mentoring

Empathy

Job description

Who You Are:

As a Store Manager at L'Occitane at Rideau Centre, you will serve as the perfect host, curating a one-of -a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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