Store Manager - Full Time - Rideau Centre

loccitaneenprovence; Ottawa; Presencial; CAD 52.000 - 72.000; Jornada completa

Descripción de la vacante

L'Occitane at Rideau Centre in Ottawa, Ontario is seeking a Store Manager to lead a vibrant team and craft a memorable, sensorial guest experience. You will host guests with warmth, drive sales, and mentor staff in delivering personalised service.

The role emphasizes hospitality excellence, active listening, and a culture of growth, with a focus on skincare and fragrance knowledge to elevate guest satisfaction.

Formación

• Supervision experience in retail or hospitality management.
• Strong leadership and communication skills.
• Entrepreneurial attitude with sales-driven background.
• Customer-focused mindset for internal and external guests.
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling is advantageous.
• Basic technology skills.

Responsabilidades

• Be the Host: treat guests as if they were in your home, providing a sensorial experience.
• Prioritize guest experience by creating personalized experiences and addressing needs.
• Welcome feedback openly and maintain a growth mindset.
• Approach situations with a business mindset, using analytical skills to identify opportunities and stay solution-focused.
• Foster team culture by mentoring and coaching to unlock individual potential.
• Communicate with care and active listening for effective interactions.

Conocimientos

Leadership

Communication

Customer service

Team management

Clienteling

Descripción del empleo

Who You Are:

As a Store Manager at L'Occitane at Rideau Centre, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: You create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-orientated mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

All Applicants:

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