Luxury Auto Service Coordinator

AWIN - Mercedez Benz Oakville; Oakville; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Group benefits package

RRSP contribution

Work/life balance

Training and support

Tool allowance

Tuition reimbursement

Mentorship and development

Career opportunities

Job summary

AWIN - Mercedes-Benz Oakville in Oakville, ON is seeking a Service Coordinator to manage service appointments, answer calls, and support management with administrative tasks. The role focuses on customer mobility, cash handling, and coordinating with service staff to maintain smooth operations in a high-volume dealership environment.

Strong communication, proficiency with MS Office, and previous customer service experience are required.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of Microsoft Office (Excel, Word, Outlook).
• Excellent communication and customer service skills.

Responsibilities

• Answer all incoming service department phone calls in a friendly manner.
• Book and maintain service appointments per dealership process.
• Assist management with administrative tasks and cash balancing at day end.
• Coordinate customer mobility with shuttle or loaner vehicles.
• Greet customers when staff are unavailable and ensure tidy service area.

Skills

Customer service

Communication skills

Professional appearance

Team player

Time management

Organizational skills

Confidentiality

Work under pressure

Education

High school diploma or equivalent

Tools

MS Office

Job description

AWIN - Mercedes-Benz Oakville in Oakville, ON is seeking a Service Coordinator to manage service appointments, answer calls, and support management with administrative tasks. The role focuses on customer mobility, cash handling, and coordinating with service staff to maintain smooth operations in a high-volume dealership environment.

Strong communication, proficiency with MS Office, and previous customer service experience are required.