Service Coordinator

AWIN - Mercedez Benz Oakville; Oakville; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Group benefits package

RRSP contribution

Work/life balance

Training and support

Tool allowance

Tuition reimbursement

Mentorship and development

Career opportunities

Job summary

AWIN - Mercedes-Benz Oakville in Oakville, ON is seeking a Service Coordinator to manage service appointments, answer calls, and support management with administrative tasks. The role focuses on customer mobility, cash handling, and coordinating with service staff to maintain smooth operations in a high-volume dealership environment.

Strong communication, proficiency with MS Office, and previous customer service experience are required.

Qualifications

• High school diploma or equivalent.
• Strong knowledge of Microsoft Office (Excel, Word, Outlook).
• Excellent communication and customer service skills.

Responsibilities

• Answer all incoming service department phone calls in a friendly manner.
• Book and maintain service appointments per dealership process.
• Assist management with administrative tasks and cash balancing at day end.
• Coordinate customer mobility with shuttle or loaner vehicles.
• Greet customers when staff are unavailable and ensure tidy service area.

Skills

Customer service

Communication skills

Professional appearance

Team player

Time management

Organizational skills

Confidentiality

Work under pressure

Education

High school diploma or equivalent

Tools

MS Office

Job description

29 days ago Requisition ID: 5217

Salary: $45,800.00 Annually How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Service Coordinator

Full Time Permanent Mercedes-Benz Oakville, Oakville, ON, CA 29 days ago Requisition ID: 5217 Salary: $45,800.00 Annually How would you like to work with one of the most prestigious and well respected automotive groups? Join AWIN! We are a premier network of 23 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards. Our Mercedes-Benz Oakville dealershi p is looking for a Service Coordinator to join our amazing team!

Job Purpose

The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all appointments and consult with the management team regarding any discrepancies. The Service Coordinator ensures customer mobility when appointments are booked, balances the cash at the end of the day and will handle customer inquiries and if further information is required, a Service Consultant or member of the management team is consulted.

Responsibilities

• Answer all incoming phone calls within three rings.
• Answer any inquiries possible and acquire assistance if necessary.
• All customer interactions are to be performed in a friendly and helpful manner.
• Maintain and control service appointments.
• Perform service department administrative tasks as directed by management.
• Book service appointments as per the dealership’s appointment process.
• Arrange for customer mobility with the dealerships shuttle or loaner vehicle.
• Balance cash at the end of the day.
• Follow up with customers and book appointments for special ordered parts.
• Review the special order parts files, and then call the customers once parts have arrived.
• Assist customers when picking up their vehicles, and accept payment when necessary.
• Greet customers when Service Consultants are not available.
• Ensure the refreshment area is tidy.
• Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers.

Vacancy: One

Compensation:$20.00 per hour, plus the opportunity to earn up to a $350 monthly productivity bonus. Potential annual gross earnings of approximately $45,800 for full-time employees who qualify for the maximum monthly bonus.

Qualifications

• High school diploma or equivalent
• Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
• Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management
• Previous experience in a customer service role
• Ability to maintain filing systems and database
• Professional appearance & friendly disposition
• Ability to work efficiently in a high-pressure environment
• Experience using dealership related software is preferred

Benefits

• Competitive salary
• Excellent Group Benefits package.
• Group RRSP Contribution program.
• Work/life balance.
• Training and support programs.
• Boot and tool allowance.
• Tuition reimbursement program.
• Corporate support.
• Mentorship and development.
• Unlimited careers opportunities within our automotive group.

Personal Attributes

• Passion, motivation, focus and leadership skills.
• Results focused approach.
• Team player.
• Strong communication skills both written and verbal.
• Ability to influence, negotiate and mediate effectively.
• Strong attention to detail.
• Ability to maintain confidentiality and professionalism.
• Excellent interpersonal and team building skills.
• Strong time management and organizational skills.
• Honest, courteous and able to demonstrate strong work ethics.
• Driven and ability to work with minimum supervision.

We thank all applicants for their response; however only those considered for an interview will be contacted.

AWIN is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please indicate this in your cover letter (or email).

This job posting may involve the use of Artificial Intelligence (AI) or automated tools to assist in screening or assessing applications. These tools do not make final decisions. All applicant information and results are reviewed by human employees before any selection decisions are made.

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