Lux Retail Support Associate — Flexible Schedule

kate spade new york; Vancouver; On-site; CAD 24,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Vancouver to assist customers, operate the POS, and maintain sell-through on the sales floor. The role supports brand standards, processes shipments, and sustains accurate cash handling.

Eligibility includes 1+ year of luxury retail experience, strong English, and the ability to work flexible schedules including weekends and holidays. The position emphasizes hospitality, teamwork, and loss prevention adherence.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Cash handling

POS systems

Customer service

English proficiency

Tools

POS systems

Mobile POS

Inventory software

Job description

Coach is seeking a Sales Support Associate in Vancouver to assist customers, operate the POS, and maintain sell-through on the sales floor. The role supports brand standards, processes shipments, and sustains accurate cash handling.

Eligibility includes 1+ year of luxury retail experience, strong English, and the ability to work flexible schedules including weekends and holidays. The position emphasizes hospitality, teamwork, and loss prevention adherence.