Logistics Specialist

AmerisourceBergen; Mississauga; On-site; CAD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking dedicated team members to enhance health outcomes for people and animals. This role involves acting as a key contact for customer segments, resolving issues, and fostering relationships. Ideal candidates will have a strong background in customer care, excellent communication skills, and the ability to work independently. The company offers a supportive culture with competitive compensation and comprehensive benefits. Join a team that values your contributions and helps you grow professionally while making a meaningful impact.

Benefits

Medical, dental, and vision care

Wellness programs

Paid parental leave

Professional development resources

Mentorship opportunities

Employee resource groups

Volunteer activities

Backup dependent care

Adoption assistance

Behavioral health solutions

Qualifications

• Minimum 2 years of experience in customer care.
• Effective written and verbal communication skills in English and/or French.

Responsibilities

• Act as the main point of contact for targeted customer segments.
• Handle complex problem resolution and address customer complaints.
• Assist in training new employees and support the Operations Manager.

Skills

Customer Care Experience

Problem-Solving Skills

Effective Communication

Bilingualism (English/French)

Education

High School Diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

1. Act as the main points of contact for the target customer segments.
2. Handle complex problem resolution, including shipment and non-shipment related issues.
3. Address customer complaints and drive efforts for systemic improvements.
4. Stay informed about changes in the environment of targeted customers.
5. Serve as an internal expert on the customer segment to guide colleagues and sales towards better outcomes.
6. Develop trusting relationships with target customer segments.
7. Support customers on-site as needed.
8. Assist BDMs during meetings with current and prospective clients.
9. Provide assistance to the Operations Manager on complex assignments, such as authoring CAPAs, conducting monthly checks, and responding to incidents and customer comments.
10. Offer leadership support in the absence of the Customer Service/Operations Lead.
11. Be eligible to join specialized teams (e.g., EPL, TCS, DTP, CGT, CT).
12. Assist in training new employees.
13. Act as a mentor and buddy to new and developing colleagues.
14. Ensure follow-up on live jobs, even if not your own.
15. Support the Training Specialist in developing new training materials and act as a subject matter expert.

Experience and Educational Requirements:

1. Minimum of 2 years of experience in customer care and a High School diploma.
2. Potential for travel to various destinations worldwide.
3. Effective written and verbal communication skills in English and/or French.
4. Creative problem-solving abilities.
5. Flexibility to work multiple shifts.
6. Ability to work independently with minimal supervision.
7. Bilingualism in French and English is an asset.
8. The successful candidate may have daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams.

Minimum Skills, Knowledge, and Ability Requirements:

• At least 2 years of customer care experience and a High School diploma.
• Potential for international travel.
• Proficiency in English and/or French communication.
• Strong problem-solving skills.
• Flexibility for multiple shifts.
• Ability to work with minimal supervision.

What Cencora Offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Our offerings include medical, dental, and vision care, along with wellness programs supporting physical, emotional, financial, and social health. We also support working families with benefits like backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To promote personal growth, we offer training programs, professional development resources, mentorship opportunities, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class.

We value the full utilization of qualified individuals and prohibit harassment. All employment-related processes comply with equal opportunity laws and are non-discriminatory.

We provide reasonable accommodations for individuals with disabilities during the employment process. To request an accommodation, contact us at 888.692.2272 or [e-mail]. Requests are handled on a case-by-case basis. Messages or emails unrelated to accommodations will not be responded to.

Accessibility Policy

Cencora is dedicated to fair and accessible employment practices. We will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment upon request.

Affiliated Companies

World Courier of Canada Ltd