Logistics Specialist - 12 Month Contract

World Courier Inc.; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Logistics Specialist to join their team on a 12-month contract. In this dynamic role, you will be the main point of contact for key customer segments, addressing complex issues and enhancing customer satisfaction. You will have the opportunity to develop trusting relationships, mentor new colleagues, and support business development efforts. This position offers a chance to thrive in a fast-paced environment while contributing to systemic improvements. If you are passionate about logistics and customer care, this is the perfect opportunity to make a significant impact.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Wellness Programs

Family Support

Training Opportunities

Mentorship

Volunteer Opportunities

Qualifications

• 2+ years of experience in customer care.
• Ability to work independently with minimal supervision.

Responsibilities

• Act as the main point of contact for customer segments.
• Resolve complex problems related to shipments.
• Mentor and support new and developing colleagues.

Skills

Customer Care

Effective Communication

Creative Problem-Solving

Bilingualism (English/French)

Education

High School Diploma

Job description

Logistics Specialist - 12 Month Contract

Job Details

Primary Duties and Responsibilities:

1. Act as the main point of contact for target customer segments.
2. Resolve complex problems related to shipments and other issues.
3. Address customer complaints and drive systemic improvements.
4. Stay informed about changes affecting targeted customers.
5. Serve as an internal expert on customer segments to guide colleagues and sales teams.
6. Develop trusting relationships with target customer segments.
7. Support customers on-site as needed.
8. Assist Business Development Managers during meetings with current and prospective clients.
9. Support the Operations Manager with complex assignments, including authoring CAPAs, conducting monthly checks, and responding to incidents and customer comments.
10. Provide leadership support in the absence of the Customer Service/Operations Lead.
11. Be eligible for inclusion in specialized teams (EPL, TCS, DTP, CGT, CT, etc.).
12. Assist in training new employees.
13. Mentor and support new and developing colleagues.
14. Ensure follow-up on live jobs, regardless of ownership.
15. Help develop new training materials and serve as a subject matter expert.

Experience and Educational Requirements:

1. At least 2 years of experience in customer care and a High School diploma.
2. Potential for travel to various destinations worldwide.
3. Effective communication skills in English and/or French, both written and verbal.
4. Creative problem-solving abilities.
5. Flexibility to work multiple shifts.
6. Ability to work independently with minimal supervision.
7. Bilingualism in French/English is an asset.
8. Daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams may be required.

What Cencora Offers

We provide competitive compensation, benefits, and resources supporting an inclusive culture and personal growth. Our benefits include medical, dental, vision, wellness programs, family support, training, mentorship, and volunteer opportunities.

Equal Employment Opportunity

Cencora is committed to equal opportunity employment and prohibits discrimination and harassment. We provide reasonable accommodations for individuals with disabilities during the employment process. For accommodation requests, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are dedicated to fair and accessible employment practices and will accommodate individuals with disabilities during recruitment and employment processes upon request.

Affiliated Companies

World Courier of Canada Ltd

Similar Jobs: Logistics Specialist, Mississauga, ON, Full-time, End Date: May 29, 2025