Logistics Specialist - 12 Month Contract

AmerisourceBergen; Mississauga; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative company is seeking a dedicated customer care professional to enhance the lives of people and animals. This role focuses on building relationships with customers, resolving complex issues, and supporting operations. With a commitment to fostering an inclusive culture, the company offers competitive compensation and a suite of benefits. Join a team where your contributions matter and help make a difference in the health sector. If you are passionate about customer service and want to grow in a supportive environment, this opportunity is for you.

Benefits

Medical Benefits

Dental Benefits

Vision Care

Wellness Programs

Professional Development

Mentorship Programs

Paid Parental Leave

Backup Dependent Care

Adoption Assistance

Infertility Coverage

Qualifications

• Minimum 2 years’ experience in customer care.
• Effective written and verbal communication skills in English and/or French.

Responsibilities

• Act as the main point of contact for target customer segments.
• Handle complex problem resolution and customer complaints.
• Develop trusting relationships with target customer segments.

Skills

Customer Care

Problem Solving

Communication Skills

Bilingualism (English/French)

Education

High School Diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

1. Act as the main points of contact for the target customer segments.
2. Handle complex problem resolution, including shipment and non-shipment related issues.
3. Address customer complaints and drive efforts for systemic improvements.
4. Stay informed about changes in the environment of targeted customers.
5. Be an internal expert on the customer segment, guiding colleagues and sales towards better outcomes.
6. Develop trusting relationships with target customer segments.
7. Support customers on-site.
8. Assist BDMs during meetings with current and prospective clients.
9. Support the Operations Manager with complex assignments, such as authoring CAPAs, conducting monthly checks, and responding to incidents and customer comments.
10. Provide leadership support in the absence of the Customer Service/Operations Lead.
11. Be eligible to join specialized teams (EPL, TCS, DTP, CGT, CT, etc.).
12. Assist in training new employees.
13. Act as a mentor and buddy to new and developing colleagues.
14. Follow up on live jobs, regardless of your specific order.
15. Help develop new training materials and serve as a subject matter expert.

Experience and Educational Requirements:

1. Minimum of 2 years’ experience in customer care and a High School diploma.
2. Potential for travel to various destinations worldwide.
3. Effective written and verbal communication skills in English and/or French.
4. Creative problem solving abilities.
5. Flexibility to work multiple shifts.
6. Ability to work independently with minimal supervision.
7. Bilingualism in French and English is an asset.
8. May have daily contact with unilingual English-speaking customers, patients, or cross-functional team members.

What Cencora Offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support our team members’ purpose-driven work. Benefits include medical, dental, vision care, and a suite of wellness programs addressing physical, emotional, financial, and social well-being. We support working families with backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental and caregiver leaves, and more. We also offer training programs, professional development, mentorship, employee resource groups, volunteer activities, and other growth opportunities.

Equal Employment Opportunity

Cencora is committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We ensure non-discriminatory practices in recruiting, training, compensation, benefits, promotions, and transfers.

We provide reasonable accommodations for individuals with disabilities during the employment process. To request an accommodation, contact us at 888.692.2272 or [e-mail]. Accommodation requests are handled on a case-by-case basis.

Accessibility Policy

Cencora is dedicated to fair and accessible employment practices. We will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment processes upon request.

Affiliated Companies

World Courier of Canada Ltd