Logistics Specialist - 12 Month Contract

World Courier; Mississauga; On-site; CAD 40,000 - 80,000; Full time

Job summary

An innovative company is seeking dedicated individuals to join their team in a role focused on customer care and support. This position offers the opportunity to engage with diverse clients, resolve complex issues, and contribute to systemic improvements. The ideal candidate will thrive in a dynamic environment, showcasing strong communication skills in both English and French. With a commitment to fostering an inclusive culture, the company provides comprehensive benefits and support for personal growth. If you are passionate about making a difference and ready to take on a rewarding challenge, this role could be the perfect fit for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Programs

Paid Parental Leave

Professional Development

Mentorship Programs

Volunteer Activities

Qualifications

• Minimum 2 years experience in customer care.
• Effective communication skills in English and/or French.

Responsibilities

• Act as the main point of contact for target customer segments.
• Resolve complex problems related to shipments and other issues.
• Develop trusting relationships with target customer segments.

Skills

Customer Care

Problem-Solving

Communication Skills (English/French)

Flexibility

Education

High School Diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Primary Duties and Responsibilities:

1. Act as the main point of contact for target customer segments.
2. Resolve complex problems related to shipments and other issues.
3. Address customer complaints and drive systemic improvements.
4. Stay informed about changes affecting targeted customers.
5. Serve as an internal expert on customer segments to guide colleagues and sales.
6. Develop trusting relationships with target customer segments.
7. Support customers on-site as needed.
8. Assist BDMs during meetings with current and prospective clients.
9. Support the Operations Manager on complex assignments, including authoring CAPAs, monthly checks, and responding to incidents and customer comments.
10. Provide leadership support in the absence of the Customer Service/Operations Lead.
11. Be eligible for specialized team roles (EPL, TCS, DTP, CGT, CT, etc.).
12. Assist in training new employees.
13. Mentor and support new and developing colleagues.
14. Follow up on live jobs, regardless of your assigned order.
15. Help develop new training materials and act as a subject matter expert.

Experience and Educational Requirements:

1. Minimum of 2 years’ experience in customer care and a High School diploma.
2. Potential for travel to various destinations worldwide.
3. Effective written and verbal communication skills in English and/or French.
4. Creative problem-solving skills.
5. Flexibility to work multiple shifts.
6. Ability to work independently with minimal supervision.
7. Bilingualism in French and English is an asset.
8. Note: The successful candidate may have daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams.

Minimum Skills, Knowledge, and Ability Requirements:

• At least 2 years’ experience in customer care and a High School diploma.
• Willingness to travel internationally.
• Strong communication skills in English and/or French.
• Problem-solving skills.
• Flexibility for multiple shifts.
• Ability to work independently.

The successful candidate may have daily contact with unilingual English-speaking customers, patients, or peers from cross-functional teams.

What Cencora Offers

We provide competitive compensation, benefits, and resources that foster an inclusive culture and support our team members' purpose-driven work. Benefits include medical, dental, vision, and comprehensive wellness programs addressing physical, emotional, financial, and social well-being. Support for working families includes backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We also promote personal growth through training, professional development, mentorship, employee resource groups, volunteer activities, and more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or other protected classes. We ensure non-discriminatory practices in all aspects of employment and offer reasonable accommodations for individuals with disabilities. To request accommodations, contact 888.692.2272 or [e-mail].

Accessibility Policy

We are committed to fair and accessible employment practices. Accommodations will be provided during recruitment, assessment, hiring, and employment processes upon request.

Affiliated Companies:

World Courier of Canada Ltd