Lobstick Lodge Jasper Alberta Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-known hotel in Jasper is seeking a seasonal Front Desk Agent. This role involves managing guest interactions, processing arrivals and departures, and ensuring a welcoming atmosphere. Ideal candidates have a pleasing personality, good communication skills, and experience in guest service. Work in the beautiful Canadian Rockies with various perks including discounts on hotel stays and wellness resources.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and retail

Subsidized mental health and wellness resources

Qualifications

• Previous guest facing / receptionist experience or education is an asset.
• Pleasing, outgoing personality with good communication skills.
• Knowledge of languages is considered an asset.

Responsibilities

• Process telephone calls and manage guest arrivals/departures.
• Register guests and assign rooms, handle payments.
• Resolve guest complaints and provide hotel information.

Skills

Guest service principles

Good communication skills

Teamwork

Computer knowledge

Pleasing personality

Education

Previous guest facing / receptionist experience

Job description

Overview

Lobstick Lodge Jasper Alberta Front Desk Agent

Pursuit Collection 94 Geikie St, Jasper, AB

Pay: $18 an hour

Job type: Seasonal, Full-time

Location: 94 Geikie St, Jasper, AB

Beginning: This is a full-time, winter seasonal position beginning September 16, 2025.

What will be your daily pursuit? Creating a welcoming environment for guests by providing a seamless, safe, and enjoyable experience.

What perks can you expect? Join an inclusive, global team and make life-long connections. Enjoy free access to Pursuit attractions and 50% off for friends. Get discounts on hotel stays, dining, and retail. Access subsidized mental health and wellness resources.

Responsibilities

• Process telephone calls
• Process group arrivals and departures
• Register arriving guests and assign rooms
• Process guests’ departures, calculate charges and receive payment
• Take, cancel, and change room reservations
• Resolve minor guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
• Refer major guest complaints to Hotel Manager or Front Desk Supervisor
• Balance cash and complete balance sheets, cash reports and related forms
• Provide information on hotel facilities and services, and local points of interest
• Arrange services required for guests with special needs
• Provide information regarding room status and special guests to other departments
• Learn the Emergency Response Manual thoroughly
• Learn the Night Audit procedures
• Perform related Front Desk duties as directed by Supervisor

Qualifications

• Previous guest facing / receptionist experience or education an asset
• Neat and clean in appearance and work habits
• Pleasing, outgoing personality
• Knowledge of languages is considered an asset
• Ability to accept direction
• Solid understanding of guest service principles
• Good communication skills
• Knowledge of computers; typing skills an asset
• Ability to work within a team

Work Environment & Benefits

Beautiful location in the Canadian Rockies with opportunities to explore and enjoy scenery and wildlife. Team-focused culture with cross-team collaboration and events. Independent work feel in a setting surrounded by nature. Remote lifestyle elements in terms of surroundings rather than traditional urban settings. Physically active environment requiring walking, stair climbing, bending, reaching, and lifting up to 50 pounds with assistance.

We work as a team and duties may change based on the needs of the team and company.

EEO & Application Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team.

If you require accommodation during the application process or have accessibility needs, contact our Talent Acquisition Team at [e-mail].