Live Well Consultant

medcan; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Medcan, based in Toronto, is seeking a Live Well Consultant to drive membership growth, enhance the client experience, and promote wellness programs. You will engage prospective and existing clients, understand their needs, and tailor solutions to support their health journeys.

The role emphasizes relationship-building, cross-functional collaboration, and achieving sales targets in a dynamic, client-focused environment at the Toronto office.

Qualifications

• 3+ years of consultative sales, account management, client service, or relationship management experience.
• Proven ability to achieve or exceed sales targets.
• Strong communication, presentation, and interpersonal skills.

Responsibilities

• Drive membership growth through consultative sales conversations and inbound/outbound leads.
• Engage clients to understand needs and recommend Medcan products and services.
• Maintain accurate records and pipeline in Salesforce and ensure timely follow-up.
• Collaborate with physicians, client experience teams, marketing and operations to ensure seamless journeys.

Skills

Consultative sales

Account management

Client service

CRM experience

Tools

Salesforce

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

The Live Well Consultant (LWC) is a client-facing sales and relationship management professional responsible for driving membership growth, enhancing the client experience, and increasing utilization of Medcan's products, services, and wellness programs. Acting as a trusted advisor, the LWC engages prospective and existing clients to understand their needs, recommend appropriate solutions, and support their health journey through personalized consultative interactions.

What You’ll Do:

Membership Growth & Sales

• Drive acquisition of new members through consultative sales conversations.
• Convert inbound and outbound leads into membership and program sales.
• Identify opportunities to expand client relationships through family, referral, and corporate channels.
• Achieve individual sales, conversion, and revenue targets.

Client Engagement & Relationship Management

• Meet with clients during and around their Annual Health Assessments (AHAs) to identify needs and recommend relevant products and services.
• Build trusted, long-term client relationships through proactive outreach and follow-up.
• Deliver a personalized, exceptional experience that supports client health and wellness objectives.

Lead Management

• Respond to and manage inbound digital, referral, internal, and marketing-generated leads.
• Maintain timely follow-up standards and accurate documentation within Salesforce.
• Research client history, family relationships, and prior interactions to ensure a coordinated client experience.

Product & Program Promotion

• Educate clients on Medcan memberships, enhanced screenings, longevity services, health assessments, and wellness programs.
• Match client needs appropriate products and services to maximize value and health outcomes.
• Maintain expertise across Medcan's evolving portfolio of offerings.

Collaboration & Operational Excellence

• Partner closely with physicians, nurses, client experience teams, marketing, and operations to ensure seamless client journeys.
• Maintain accurate records, client ownership, and pipeline management within Salesforce.
• Adhere to established policies, compliance requirements, and service standards.

What You’ll Need:

Qualifications

• 3+ years of consultative sales, account management, client service, or relationship management experience.
• Proven ability to achieve or exceed sales targets.
• Strong communication, presentation, and interpersonal skills.
• Ability to build trust quickly and influence decision-making.
• Experience using CRM platforms (Salesforce preferred).
• Healthcare, wellness, hospitality, luxury service, or membership-based industry experience is considered an asset.

Core Competencies

• Client First Mindset
• Consultative Selling
• Relationship Building
• Business Acumen
• Results Orientation
• Collaboration & Teamwork
• Adaptability & Learning Agility
• Accountability & Ownership
• Attention to Detail

Success Measures

• Membership sales and contract value growth
• Lead conversion rates
• Enhanced screening and program sales
• Client satisfaction and experience metrics
• CRM compliance and lead management standards
• Contribution to team and organizational growth objectives

This is a full-time position, working five days per week from 6:30 a.m. to 3:00 p.m., based at our Toronto office at 150 York St.

Position Pay Range

Pay range based on projected On-Target Earnings for year one of employment.

The compensation range provided in this posting reflects a projected estimate for the first year of employment and includes base salary plus anticipated variable commission earnings. Actual commission will vary based on individual performance, team targets, and business conditions. Over time, commission earnings may grow as the employee gains experience, builds client relationships, and achieves performance milestones. This projection is not a guarantee of future earnings and should be viewed as an illustrative example based on current compensation models.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity