Part-Time AHA Flow Coordinator/Receptionist

Medcan Health Management Inc.; Oakville; On-site; CAD 32,000 - 44,000; Full time

Job summary

Medcan Health Management Inc. in Oakville is seeking an AHA Flow Coordinator/Receptionist to ensure smooth patient flow and exceptional front-desk service.

This hybrid role requires energy, attention to detail, and strong communication as you greet clients, manage check-ins, and coordinate with clinic staff. You will monitor wait times, support across Reception, AHA Flow, and YRC/Refine, and assist with opening/closing and next-day prep.

Qualifications

• Prior experience in similar role.
• 2 years of experience in healthcare industry, reception/front-desk, customer service, hospitality, or medical administration is an asset.
• Education in health or related discipline is an asset.
• Four Star Hotel experience or a luxury spa is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Ability to work well in a team environment.

Responsibilities

• Reception & Client Experience: client greeting and support, check-in/check-out, payments, appointment support, managing client inquiries and expectations, and communicating delays or changes
• Clinic Flow & Coordination: actively managing client flow, monitoring wait times and provider availability, coordinating across clinical teams, and adapting to delays, add-ons, accommodations, and other real-time changes
• Operational & Cross-Functional Support: providing cross-coverage across Reception, AHA Flow, YRC/Refine and other clinic needs, along with opening/closing, next-day preparation, and general administrative and operational support

Skills

Reception experience

Healthcare experience

MS Office

Customer service

Time management

Communication skills

Teamwork

Education

Health-related education

Tools

MS Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. This position is stationed at Medcan's Oakville location at 2275 Upper Middle Road East. The successful candidate will complete all of their training onsite at our Oakville site as well. Medcan is recruiting for an AHA Flow Coordinator/Receptionist hybrid role. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year-Round Case clinic and checking clients in for their Annual Health Assessment as well as coordinating with other clinic staff to ensure an exceptional delivery of service. The role is also responsible for monitoring and facilitating the flow of clients through the clinic during their Annual Health Assessment. The ideal candidate is a client-focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule.

What You'll Do

• Reception & Client Experience: client greeting and support, check-in/check-out, payments, appointment support, managing client inquiries and expectations, and communicating delays or changes
• Clinic Flow & Coordination: actively managing client flow, monitoring wait times and provider availability, coordinating across clinical teams, and adapting to delays, add-ons, accommodations, and other real-time changes
• Operational & Cross-Functional Support: providing cross-coverage across Reception, AHA Flow, YRC/Refine and other clinic needs, along with opening/closing, next-day preparation, and general administrative and operational support

What You'll Need

• Prior experience in similar role.
• 2 years of experience in healthcare industry, reception/front-desk, customer service, hospitality, or medical administration is an asset.
• Education in health or a related discipline is an asset.
• Four Star Hotel experience or a luxury spa is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Intermediate level skills in MS Office.
• Exceptional customer service skills.
• Ability to multi-task.
• Ability to work well in a team environment.
• Ability to foster relationships with other teams and practitioners.
• Liaison with all clinic departments.
• Ability to reliably travel to the clinic during business hours.

Position Pay Range

Position Pay Range $23.00 - $31.62 CAD per hour Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Notice to Candidates: Recruitment Fraud Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains. If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at [e-mail] to verify the legitimacy of the communication.

Diversity, Equity and Accessibility

Diversity, Equity and Accessibility: Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure - Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].

Medcan is a global leader in proactive health and wellness services and is devoted to providing care that is grounded in the latest evidence-based practices, technologies and treatments. Our team includes physicians, clinicians, allied health, administrative and corporate professionals that are passionate about supporting individuals, families and employers to live well, for live. Medcanners are client obsessed, our business is powered by people, and we believe in challenging the status quo and focusing on what matters. We value excellence, drive, respect and integrity. Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario. Learn more at medcan.com.