Referrals Coordinator

Medcan; Toronto; Hybrid; CAD 42,000 - 58,000; Full time

Job summary

Medcan in Toronto is seeking a personable Medical Administrative/Client Services professional to coordinate follow-up care, support clinicians, and manage communications. This role is primarily remote with a monthly in-office requirement at 150 York Street.

You will handle triage from phone queues, assist with medical terminology, and use Accuro EMR and Salesforce to ensure accurate records. Monday to Friday, 8:00 AM to 4:30 PM, with compensation range of CAD 41,830 to 57,516 per year.

Qualifications

• Experience in a medical administrative or client service role with outbound medical referrals.
• Medical Office position experience is an asset.
• Medical Office Administration diploma is a plus.
• Excellent written, verbal and electronic communication skills.
• Proficient in Outlook.
• Exceptional client service skills.
• Sound knowledge of medical terminology.
• Experience with Accuro EMR and Salesforce is a plus.

Responsibilities

• Coordinate follow up care from appointments.
• Work with Physicians and Nurses in managing client care.
• Respond to all communications including e-mails and phone calls in a timely manner.
• Coordinate with other staff to ensure exceptional delivery of service.
• Answer patient calls from assigned phone queues.
• Perform administrative functions including faxing, printing, scanning and mailing to patients and other health care providers and facilities.
• There is no face-to-face patient contact in this role; interactions are by telephone or e-mail, requiring organization and ability to adapt to a changing environment.

Skills

Medical administration

Client service

Outlook

Medical terminology

Teamwork

Communication

Education

Medical Office Administration diploma

Tools

Accuro EMR

Salesforce

Microsoft Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

What You’ll Do:

• Coordinate follow up care from appointments
• Work with Physicians and Nurses in managing client care
• Respond to all communications including e-mails and phone calls in a timely manner
• Coordinate with other staff to ensure exceptional delivery of service
• Answer patient calls from assigned phone queues
• Perform other administrative functions including faxing, printing, scanning and mailing to patients and other health care providers and facilities
• There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organization skills, a strong attention to detail, an ability to prioritize and have experience working with multi-disciplinary teams.

What You’ll Need:

• Prior experience in a medical administrative or client service position working with outbound medical referrals
• Experience in a Medical Office position is an asset
• Medical Office Administration diploma is a plus
• Excellent written, verbal and electronic communication skills
• Proficient in Outlook
• Exceptional client service skills
• Sound knowledge of medical terminology
• Experience with Accuro EMR and Salesforce is a plus

This is a full-time primarily remote with an in-office requirement once a month in Toronto at 150 York street. The shift hours are Monday to Friday, 8:00 AM to 4:30 PM.

Position Pay Range

$41,830.00 - $57,516.25 CAD annually

Pay will be determined based on an analysis of the selected candidate’s experience and qualifications within the role’s compensation grade. Medcan’s compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].