Live-in Resident Manager (60% Rental Discount)

Boardwalk; Victoria; On-site; CAD 55,000 - 63,000; Full time

Benefits offered by this job

60% housing discount on-site

Competitive pay

Job summary

Colonial Group in Victoria is seeking a site-based property services assistant. The role involves hands-on cleaning, maintenance, and tenant interactions, with responsibilities across rent collection, inspections, and lease administration.

You must be able to work evenings and weekends and live on site to support on-site operations. Prior customer service experience and post-secondary education are assets for success.

Qualifications

• 2 years customer service experience required.
• Post-Secondary education in related field is an asset.

Responsibilities

• Love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Flexible schedule and availability to work evenings and weekends.
• Collect rent and follow up on defaults.
• Inspections of vacant and upcoming suites.
• Lease and show suites.
• Annual suite inspections.
• Prepare and deliver bank deposits.
• Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract.
• Assist with snow removal, cleaning, and touch-up painting as required.
• Complete other tasks as assigned.

Skills

Customer service

Flexible schedule

Problem-solving

Communication

Education

Post-secondary education

Tools

Web-based programs

Job description

Locations:

• Aspire (View Royal area), or
• Aurora (Vic West area), or
• The Vue (Langford area)

Main Requirements:

• Must live on site (60% rental discount)
• Valid Class 5 driver's license and own vehicle required

Responsibilities:

• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Collect rent and follow up on defaults
• Inspections of vacant and upcoming suites
• Lease and show suites
• Annual suite inspections
• Prepare and deliver bank deposits
• Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract
• Assist with snow removal, cleaning, and touch-up painting as required
• Complete other tasks as assigned

Experience and Educational Requirements:

• 2 years customer service experience required
• Post-Secondary education in related field is an asset

Technical Requirements:

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with technology is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Exceptional problem-solving and decision-making capabilities
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment

Compensation:

• $55,000, up to $63,000, based on experience