Community Residential Manager

Boardwalk; Regina; Presencial; CAD 42.000 - 56.000; Jornada completa

Descripción de la vacante

Boardwalk in Regina is seeking a hands-on Site Services Associate to support resident members, manage on-site operations, and ensure safety and comfort. You will perform maintenance tasks, handle rent collection, lease showings, and coordinate contractors to keep the property well-maintained.

The role requires a flexible schedule with evenings and weekends, strong customer service, and the ability to work independently as well as with a team.

Formación

• 2 years Customer Service Experience preferred
• Post-Secondary Education is an asset
• Proficiency with computer tablets and web-based systems is preferred

Responsabilidades

• Ensure the health, comfort and safety of our Resident Members
• Be versatile; hands-on with cleaning and maintenance; own the site
• Flexible schedule; available evenings and weekends
• Communicate daily with all site Associates
• Collect rent and follow up on defaults
• Minimize vacancy and achieve budget targets to maximize NOI through resident services
• Inspect vacant and upcoming suites
• Lease and show suites
• Answer rental enquiries within guidelines
• Annual suite inspections
• Prepare and deliver bank deposits
• Coordinate contractors to meet schedules and contract preconditions
• Maintain proper inventory
• Snow removal, cleaning, and touch-up painting as required
• Complete administration on a tablet
• Complete other tasks assigned by the Leader

Conocimientos

Customer service

Communication

Time management

Organizational skills

Problem solving

Active listening

Telephone etiquette

Initiative

Independence

Teamwork

Adaptability

Multitasking

Empathy

Educación

Post-Secondary Education

Herramientas

Web-based programs

Tablets

Descripción del empleo

Responsibilities:

• Ensure the health, comfort and safety of our Resident Members
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquiries are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal as required
• Cleaning as required
• Touch-up painting as required
• Complete all required administration for the position on a tablet
• Complete other tasks assigned by the Leader

Experience and Educational Requirements:

• 2 years Customer Service Experience preferred
• Post-Secondary Education is an asset

Technical Requirements:

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment