Live-in Resident Manager

Bwalk; Victoria; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

60% rental discount

Job summary

Bwalk is seeking an on-site property coordinator in the Victoria area to manage day-to-day operations at Aspire/The Vue. The role involves rent collection, showing suites, and coordinating maintenance and inspections, with a strong emphasis on customer service and ownership of site tasks.

Applicants must live on site with a valid driver's license and be able to work evenings and weekends when required. A 60% rental discount is provided as part of the on-site housing arrangement.

Qualifications

• 2 years customer service experience required
• Must live on site (60% rental discount)
• Post-secondary education in related field is an asset
• Computer experience with web-based programs; ability to learn new technology
• Strong commitment to excellent customer service and problem solving
• Physical ability to walk, stand, climb stairs, lift up to 10 kg

Responsibilities

• Collect rent and follow up on defaults
• Lease and show suites; coordinate inspections of vacant and upcoming suites
• Inspect, maintain and manage on-site common areas
• Ensure contractors arrive on schedule and complete work
• Prepare and deliver deposits and assist with bank processes
• Assist with snow removal, cleaning and touch-up painting as required
• Handle day-to-day site ownership duties and respond to issues promptly
• Posting for bwalk.com

Skills

Customer service

Problem solving

Communication

Driver's license

Education

Post-secondary education in related field

Tools

Property management software

Job description

Locations:

• Aspire (View Royal area), or
• The Vue (Langford area)

Main Requirements:

• Must live on site (60% rental discount)
• Valid Class 5 driver's license and own vehicle required

Responsibilities:

• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Collect rent and follow up on defaults
• Inspections of vacant and upcoming suites
• Lease and show suites
• Annual suite inspections
• Prepare and deliver bank deposits
• Ensure contractors arrive as per scheduled timelines and complete their work per conditions of the contract
• Assist with snow removal, cleaning, and touch-up painting as required
• Complete other tasks as assigned

Experience and Educational Requirements:

• 2 years customer service experience required
• Post-Secondary education in related field is an asset

Technical Requirements:

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with technology is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Exceptional problem-solving and decision-making capabilities
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment

Posting for bwalk.com