Resident Manager

Boardwalk; London; On-site; CAD 45,000 - 60,000; Full time

Job summary

Boardwalk is seeking a site-based professional in Ontario who will ensure the health, comfort and safety of resident members while living on-site. The role requires hands-on cleaning, maintenance, and ownership of the site, with duties including office hours, on-call responses, and ensuring timely contractor visits and inventory control.

You will also manage rental inquiries, show suites, collect rents, conduct inspections, and support daily administration to maintain financial targets and

Qualifications

• 2 years of customer service experience preferred.
• Post-secondary education is an asset.

Responsibilities

• Ensure health, comfort and safety of residents and live on-site.
• Rent collection and follow-up on defaults.
• Lease and show suites; respond to rental inquiries.
• Coordinate maintenance with contractors and on-call duties.
• Inspections of vacant and upcoming suites; maintain budget targets.

Skills

Customer service

Communication

Time management

Multitasking

Education

Post-secondary education

Tools

Tablets

Job description

This employment opportunity is currently available.

Responsibilities

Ensure the health, comfort and safety of our Resident Members

Must live on-site

Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.

Duties include scheduled office hours and on-call duties (excluding scheduled days off)

Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours

On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.

Ensure daily communication with all site Associates

Collect rent and follow up on defaults

Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers

Inspections of vacant and upcoming suites

Lease and show suites

Ensure all rental enquiries are answered within the guidelines provided

Annual suite inspections

Prepare and deliver bank deposits

Administrative duties including processing paperwork for site and other Associates

Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract

Ensure proper and accurate inventory management

Snow removal as required

Cleaning as required

Touch-up painting as required

Complete all required administration for the position on a tablet

Complete other tasks assigned by the Leader

Experience and Educational Requirements:

2 years Customer Service Experience preferred

Post-Secondary Education is an asset

Technical Requirements:

Computer experience is required with web-based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements:

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self-managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk's mission statement)

Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment

AI technology may be used at certain stages of our candidate screening process.

Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at [e-mail]