Senior Community Residential Manager

Boardwalk; Saskatoon; On-site; CAD 42,000 - 56,000; Full time

Job summary

Colonial Group is seeking a hands-on Associate to ensure customer safety, comfort and service excellence at our Saskatoon site. You will train new Associates, conduct performance checks and support the Customer Care Team while managing administrative tasks and communications.

Ideal candidates have 2 years in customer service, strong organizational skills, and the ability to work evenings and weekends as needed. This on-site role supports property operations and budget realization.

Qualifications

• Experience delivering high quality customer service in a fast-paced setting.
• Comfort with hands-on cleaning, maintenance tasks and site ownership.
• Ability to train new Associates and provide ongoing feedback.

Responsibilities

• Ensure health, comfort and safety of Customers on site.
• Conduct training for new Associates on their first day and during mentorship.
• Provide updates to leadership and participate in training guides development.
• Manage rent collection, vacancies and NOI targets through strong service.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Time management

Problem solving

Education

Post-secondary education asset

Tools

Computer literacy

Web-based programs

Job description

Responsibilities:

• Ensure the health, comfort and safety of our Customers
• Must love people – be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site
• Must be available to work evenings and weekends
• Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
• Provide ongoing feedback to Associates during training including in-person written testing
• Be a resource and support pillar for the Customer Care Team
• Provide Leader with updates and recommendations on additional training or recertification
• Assist in the development of training guides and procedure manuals
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy is minimized and budget (meet or exceed on net operating income) are all realized for each site through effective service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquires are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties for site and other Associates
• Ensure contractors arrive per scheduled timelines and complete their work per the conditions of their contract
• Ensure accurate inventory management
• Complete special projects and tasks as assigned
• Assist with snow removal, cleaning, and touch-up painting

Experience and Educational Requirements:

• 2 years Customer Service Experience required
• Post-Secondary Education is an asset

Technical Requirements:

• Computer experience is required with web-based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with technology is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self-managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment