Linux & Zabbix Tech Support | ServiceNow Expert

Linuxassociation; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Luxoft in Toronto, Ontario seeks a Technical Support professional proficient in Linux administration, Zabbix, and ServiceNow ITIL processes. The role handles L1/L2 tickets, escalates to L3 when needed, and collaborates with stakeholders to resolve issues swiftly. Familiarity with Git, Jira, and scripting is beneficial.

The position is based on-site in Toronto. Excellent problem-solving skills and ability to work in a fast-paced environment are required, with opportunities for growth in a global

Qualifications

• Git (GitHub)
• Linux administration and troubleshooting
• ITIL - incident and change management (ServiceNow)
• Zabbix monitoring platform

Responsibilities

• Technical support role for the platform and dealing with L1/L2 tickets
• Escalate to L3 when necessary
• Collaborate with different stakeholders to resolve issues
• Investigate and provide comprehensive details for quick resolution

Job description

Luxoft in Toronto, Ontario seeks a Technical Support professional proficient in Linux administration, Zabbix, and ServiceNow ITIL processes. The role handles L1/L2 tickets, escalates to L3 when needed, and collaborates with stakeholders to resolve issues swiftly. Familiarity with Git, Jira, and scripting is beneficial.

The position is based on-site in Toronto. Excellent problem-solving skills and ability to work in a fast-paced environment are required, with opportunities for growth in a global