Technical Support Engineer

Luxoft Germany; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

Luxoft Germany is seeking an IT support professional to manage the platform’s incidents and requests. You will handle L1/L2 tickets, escalate to L3 as needed, and work with multiple stakeholders to resolve issues quickly and efficiently.

The role emphasizes automation, monitoring, and strong collaboration across teams in a fast-paced environment.

Qualifications

• GitHub knowledge and Linux administration skills are required.
• Experience with incident and change management using ITIL/ServiceNow is expected.
• Familiarity with monitoring (Zabbix) and repository tools is important.

Responsibilities

• Handle L1/L2 tickets for the platform.
• Escalate to L3 when necessary and provide details for resolution.
• Collaborate with stakeholders to ensure timely incident resolution.

Skills

GitHub

Linux admin

Zabbix

ITIL/ServiceNow

Tools

Artifactory

Jira/Wiki

Terraform

Scripting (bash/PowerShell)

DataStage/UrbanCode/WebMQ

Job description

Project description

Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments.Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:

• Diverse and inspiring colleagues and approachable leaders
• Stimulating work in a fast-paced, intellectually challenging environment
• Accelerated exposure and responsibility
• Global career development opportunities
• Being motivated every day by important social purpose and unshakable principles
• A deeply rooted culture of Integrity, Partnership and High Performance

Responsibilities

• Technical support role for the platform:
• Deal with L1/L2 tickets
• Escalate to L3 in case of a need
• Collaborate with different stakeholders
• Investigate and provide comprehensive details for quick resolution

SKILLS

Must have

• Git (GitHub)
• Linux administration and troubleshooting skills
• Zabbix monitoring platform
• ITIL - incident and change management (ServiceNow)

Nice to have

• Python (basic-intermediate)
• Artifactory
• Atlassian tools (Jira, Wiki) - both as user and as administrator
• Terraform
• Scripting languages (bash, PowerShell)
• IBM developer platforms (DataStage, UrbanCode, WebMQ)