Licensed Optician: Precision Eyewear & Legendary Service

LensCrafters; Mississauga; On-site; CAD 34,000 - 48,000; Full time

Job summary

LensCrafters in Canada is seeking a Licensed Optician to deliver the brand value proposition and provide legendary customer service while crafting high quality eyewear.

You will conduct measurements, fit eyewear precisely, and support the team with complex prescriptions. The role emphasizes use of technology, strong communication, and a commitment to patient care within a busy retail environment.

Qualifications

• High School graduate or equivalent.
• State Licensure.
• Optical dispensing experience.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Welcome all customers and set expectations.
• Custom fit glasses & precisely place prescription in lenses.
• Acts as a leader in optical acumen.
• Take & record measurements, accurately adjust/fit eyewear with attention to detail.
• Assists team with complex product needs & prescriptions.
• Accurate & thorough use of technology despite time pressure & customer volume.
• Proactive, explores root cause of issues, ensures customers are satisfied.
• Ability to multi-task, prioritize & manage time with competing priorities.
• Strive to achieve exceptional results on Brand KPIs & competencies.
• Keep store clean, attractive & organized.
• Inform management of safety opportunities; demonstrates safe work practices.
• Resourceful, self-motivated with a desire for continual learning.
• Adhere to company policies & procedure, including discounts, promotions & inventory management.

Skills

Customer service

Communication

Team building

Sales skills

Technology familiarity

Education

High School graduate or equivalent

State Licensure

Optical dispensing experience

Tools

POS system

iPad/tablet

Calculators

Job description

LensCrafters in Canada is seeking a Licensed Optician to deliver the brand value proposition and provide legendary customer service while crafting high quality eyewear.

You will conduct measurements, fit eyewear precisely, and support the team with complex prescriptions. The role emphasizes use of technology, strong communication, and a commitment to patient care within a busy retail environment.