Store Manager - EyeCare Leader & KPI Champion

LensCrafters; Coquitlam; On-site; CAD 64,000 - 110,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters seeks a Store Manager in Canada to drive key performance indicators by delivering the Brand Story and ensuring flawless customer experiences. You will lead a team, coach staff, and collaborate with the Doctor of Optometry to elevate patient satisfaction while managing operations and inventory to standards.

The role requires 4+ years in management, strong communication, and knowledge of optical merchandise.

Qualifications

• Must have a high school diploma or equivalent.
• 4+ years of management/supervisory experience.
• Strong communication and listening skills; ability to influence and negotiate.
• Experience with cash handling, POS systems, and basic math.
• Solid knowledge of optics, eyewear merchandise, and customer service.
• Proven team-building and leadership abilities.

Responsibilities

• Lead the LensCrafters team to deliver unsurpassed Customer Service.
• Provide training and coaching to team using company programs.
• Analyze reports to improve store KPIs (NPS, sales vs plan, labor, etc.).
• Attract, hire, and retain a highly engaged team.
• Partner with the Doctor of Optometry to elevate patient experience and KPIs.
• Execute operational, inventory, and visual tasks per guidelines and safety standards.

Skills

Management experience

Strong communication

Team building

Sales skills

Time management

Strong math skills

Cash handling

Knowledge of optical theory

Merchandise knowledge

Decision making

Education

High School diploma or equivalent

College degree or equivalent

Tools

LC Dashboard

POS systems

Job description

LensCrafters seeks a Store Manager in Canada to drive key performance indicators by delivering the Brand Story and ensuring flawless customer experiences. You will lead a team, coach staff, and collaborate with the Doctor of Optometry to elevate patient satisfaction while managing operations and inventory to standards.

The role requires 4+ years in management, strong communication, and knowledge of optical merchandise.