Library Service Assistant 1/2 Circulation Assistant (WSWD)

City of Winnipeg; Winnipeg; On-site; CAD 34,000 - 62,000; Full time

Job summary

The City of Winnipeg invites applications for a Circulation Assistant in our library team. You will interact with customers of all ages, assist with memberships and accounts, and help manage the flow of library materials at the public desk.

Responsibilities include checking materials in and out, updating memberships, collecting fines, processing holds, and preparing daily deposits. Strong communication and teamwork will ensure a welcoming library experience.

Qualifications

• High school graduation or equivalent.
• Library Technician program is an asset.
• Previous public-facing work experience an asset.
• Ability to deal effectively with the public in various situations.
• Ability to work with others as part of a team.
• Effective oral and written communication.
• Ability to operate library equipment.
• Keyboarding skills an asset.
• Ability to handle cash accurately.

Responsibilities

• Check in/out library materials at the public desk and answer questions in person or by phone.
• Register, update and renew memberships.
• Assess, collect, and record fines and fees as required.
• Handle requests and holds for the public.
• Ensure daily reports for customer requests are processed.
• Prepare daily cash and bank deposits as assigned.
• Maintain processing and maintenance of library materials and the handling of items.
• Ensure materials are sent through the delivery system correctly.
• Maintain library equipment needed for the section.
• Sort materials on carts for shelving.
• Shelve materials and keep shelves in order.
• Assist in training circulation staff as assigned.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Effective communication

Cash handling

Education

High school graduation

Library Technician program asset

Job description

Under the general direction of the Circulation Supervisor, the Circulation Assistant will be part of the library team and interact with customers of all ages to help create a positive and welcoming library experience for all. The position's primary responsibilities will be assisting customers with memberships and accounts as well as physical library materials.

CA$25.00–CA$45.00 hourly

Full-time

As the Circulation Assistant, you will:

• Check in check out library materials at the public desk and respond to customer questions and concern in-person and by phone.
• Register, update and renew library memberships.
• Assess, collect, and record fines and fees as required.
• Handle and process requests and Holds for the public.
• Ensure reports for customer requests are processed and completed on a daily basis.
• Prepare or assist in the preparation of daily cash and bank deposits as assigned.
• Share responsibility for the physical processing and maintenance of library materials and the handling of items removed from the collection.
• Ensure materials are sent through the delivery system in a correct and timely manner.
• Maintain library equipment needed for the work of the section.
• Ensure materials are sorted on carts for shelving.
• Shelve materials and maintain shelves in order as assigned.
• Assist in training circulation staff as assigned.
• Perform other duties consistent with the classification as assigned.

Your education and qualifications include:

• High school graduation or an equivalent combination of training and experience.
• Successful completion of a Library Technician program an asset.
• Previous work experience with the public an asset.
• Ability to deal effectively with the public in a variety of situations.
• Ability to work with other staff as part of a team.
• Ability to communicate effectively both orally and in writing.
• Ability to operate library equipment.
• Keyboarding skills an asset.
• Ability to handle cash accurately.

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.