Circulation & Member Services Associate

City of Winnipeg; Winnipeg; On-site; CAD 34,000 - 62,000; Full time

Job summary

The City of Winnipeg invites applications for a Circulation Assistant in our library team. You will interact with customers of all ages, assist with memberships and accounts, and help manage the flow of library materials at the public desk.

Responsibilities include checking materials in and out, updating memberships, collecting fines, processing holds, and preparing daily deposits. Strong communication and teamwork will ensure a welcoming library experience.

Qualifications

• High school graduation or equivalent.
• Library Technician program is an asset.
• Previous public-facing work experience an asset.
• Ability to deal effectively with the public in various situations.
• Ability to work with others as part of a team.
• Effective oral and written communication.
• Ability to operate library equipment.
• Keyboarding skills an asset.
• Ability to handle cash accurately.

Responsibilities

• Check in/out library materials at the public desk and answer questions in person or by phone.
• Register, update and renew memberships.
• Assess, collect, and record fines and fees as required.
• Handle requests and holds for the public.
• Ensure daily reports for customer requests are processed.
• Prepare daily cash and bank deposits as assigned.
• Maintain processing and maintenance of library materials and the handling of items.
• Ensure materials are sent through the delivery system correctly.
• Maintain library equipment needed for the section.
• Sort materials on carts for shelving.
• Shelve materials and keep shelves in order.
• Assist in training circulation staff as assigned.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Effective communication

Cash handling

Education

High school graduation

Library Technician program asset

Job description

The City of Winnipeg invites applications for a Circulation Assistant in our library team. You will interact with customers of all ages, assist with memberships and accounts, and help manage the flow of library materials at the public desk.

Responsibilities include checking materials in and out, updating memberships, collecting fines, processing holds, and preparing daily deposits. Strong communication and teamwork will ensure a welcoming library experience.