On Call / Casual Customer Service Assistant 2

FVRL (Fraser Valley Regional Library); Abbotsford; Sur place; CAD 46 000 - 47 000; Temps partiel

Résumé du poste

Fraser Valley Regional Library is seeking an On Call / Casual Customer Services Assistant 2 to deliver library and literacy programs at various FVRL locations. The role emphasizes exceptional customer service, teamwork, and a friendly, outgoing personality, with a focus on developing programs for children, teens and adults.

Applicants should have a Diploma in Library and Information Technology, up to six months of related experience, and knowledge of automated library systems.

Qualifications

• Diploma in Library and Information Technology from a recognized institution.
• Up to six months work related and on the job customer service experience.
• Ability to plan and deliver children, teen, adult and literacy programs.

Responsabilités

• Provide exceptional customer service and deliver library and literacy programs and events.

Connaissances

Customer service

Teamwork

Friendly demeanor

Program development

Readers' advisory

Tech literacy

Microsoft Office

Keyboarding

E-readers

Formation

Diploma in Library & Information Technology

Outils

Automated library systems

Description du poste

Job Type: On Call / Casual
Affiliation: CUPE
Location: Various FVRL Locations
Pay Grade: 7
Min Wage: $ 33.19
Max Wage: $ 33.94

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service and deliver library and literacy programs and events.

HERE IS WHAT YOU CAN BRING:

• Proven commitment to providing exceptional customer service
• Strong team spirit
• A friendly, patient and outgoing personality
• Desire and experience in developing children, teen and adult programming
• Demonstrated proficiency in readers' advisory, reference search strategy, and reference interview techniques
• A solid work ethic and self-motivation
• Knowledge of automated library systems
• A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
• A goal to strive for excellence
• Computer experience with Microsoft Office plus excellent keyboarding skills
• Eagerness to grow your skills, learn and explore

POSITION REQUIREMENTS:

• Diploma in Library and Information Technology from a recognized institution
• Up to six months work related and on the job customer service experience
• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION:

• Candidate should be prepared for a busy schedule of programming and outreach
• Valid B. C. Drivers licence (minimum level 'N') is required