Library Circulation Assistant II

University of Victoria; Victoria; On-site; CAD 51,000 - 53,000; Full time

Job summary

University of Victoria is seeking a Library Circulation Assistant II to support Access Services within the UVic Libraries. You will assist users, coordinate daily operations, and act as a resource for staff across library services, helping ensure smooth access to materials and services.

The role requires adapting to varied shifts, a commitment to equity and inclusion, and strong communication and organizational skills in a busy academic environment.

Qualifications

• Minimum of two years of recent experience in a similar position.
• Public/customer service experience in high-volume setting.
• Experience training or supporting co-workers.
• Commitment to valuing diversity and contributing to an inclusive environment.
• Excellent organizational skills and attention to detail.
• Proficiency with MS Office suite, web tools, Excel, databases.

Responsibilities

• Assist library users at multiple service points and direct workflow.
• Coordinate daily operations for Access Services and Resource Sharing.
• Serve as a resource for staff and provide problem-solving before escalation.
• Work with specialized equipment, software, databases and citation systems.

Skills

Public customer service

Training others

Team collaboration

Communication skills

Organization

Multitasking

Tools

MS Office Suite

Excel

Databases

Web tools

Citation systems

Job description

Library Circulation Assistant II - (997746.8)

Organizational Unit

University of Victoria -> Library

Location

University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date

18 October 2026

Please note that positions will close at 4 p.m. on the closing date.

FTE

1.0

Salary Grade

$4,594.00 - $4,739.00

Additional Posting Information

N/A

Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.

Hours of Work

Sunday 1:15 pm to 9:15 pm, Monday to Thursday, 3:15 pm - 11:15 pm

Start Date

10/18/2026

End Date

6/17/2027

Employee Group

CUPE 951 - Term

# of Hires Needed

1

Category

Customer Service, Education, Training, and Library

About this Opportunity

Access Services within the University of Victoria Libraries & Art Collections s is seeking an enthusiastic and engaging staff member to contribute to our team. Our large team prioritizes values of equity, diversity, inclusion, and decolonization, and center these values in providing customer service to all library users.

If you have questions about this opportunity, please contact Nicole Herron at [e-mail] .

Job Summary

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of equity deserving groups.

Access Services and Resource Sharing is part of the University of Victoria Libraries and consists of: Circulation Services, Music & Media, the Technical Support Unit, Stack Maintenance, Distance Learning & Research, and ReQuest for Faculty. The Libraries are made up of approximately 150 employees including Faculty Librarians, professional and CUPE staff, and student assistants. The UVic Libraries support the teaching, research, and learning needs of our campus and the broader communities.

Reporting to an assigned Access Services Supervisor, the Library Circulation Assistant II supports UVic Libraries' values and goals by assisting library users at multiple services points across UVic Libraries, directing workflow, and acting as a resource for staff in coordinating and accomplishing daily operations for Access Services and Resource Sharing. This role acts as a resource for a diverse staff team dedicated to service excellence, and as a main point of contact in assisting all library users with access to materials, resources and services. In addition, the Library Circulation Assistant II provides operational support for library staff and helps problem-solve or trouble-shoot issues before escalating to a supervisor. In completing their duties, the Library Circulation Assistant II works with a variety of specialized equipment, software, databases and citation systems, and performs other duties of similar scope and complexity.

This position requires lifting, bending, reaching, pushing and carrying weights over 10 kgs (22 lbs.). This position may be required to work varied day, evening and weekend shifts.

Job Requirements

Experience

Minimum of two (2) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience may be considered.

Related experience should include:

• Public/customer service experience in business, administration, education or other high-volume setting
• Experience with training or supporting co-workers

Knowledge/Skills/Abilities

• Demonstrated commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment
• Demonstrated ability to work in a respectful manner in a team environment with people from a broad variety of cultural backgrounds and contribute to an inclusive working and learning environment
• Excellent organizational skills including attention to detail, time management, and ability to multi-task in a fast-paced environment
• Knowledge of library bibliographic records and familiarity with searching different libraries' catalogues to locate materials, assess holdings, and identify lending policies is an asset
• Proficiency with computer applications (MS Office suite, web tools, Excel, databases)
• Demonstrated experience in providing excellent public/customer service
• Strong written and verbal interpersonal and communication skills
• Ability to organize and complete work assignments accurately and on-time while balancing competing demands
• Ability to provide performance feedback to supervisors as required tags. We need to ensure correct closing for every
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