Customer Services Assistant 2

FVRL (Fraser Valley Regional Library); Delta; On-site; CAD 49,000 - 50,000; Part time

Job summary

Fraser Valley Regional Library is seeking a part-time Customer Services Assistant 2 for the Tsawwassen Library. You will deliver library programs and community outreach, support virtual events, and assist patrons with information and services.

The role emphasizes exceptional customer service, teamwork, and the ability to develop programs for children, teens, and adults, using library systems and technology.

Qualifications

• Diploma in Library and Information Technology or equivalent.
• Experience in customer service is required or up to six months on the job.
• Ability to plan, organize and deliver children, teen, adult and literacy programs.

Responsibilities

• Provide exceptional customer service within the library and community.
• Deliver library and literacy programs, The Playground, events, tours and group presentations.
• Support Librarian and Library Supervisor in program development and outreach.

Skills

Customer service

Teamwork

Program planning

Programs for all ages

Readers’ advisory

Microsoft Office

Keyboarding 45 wpm

Tech-savvy

Education

Diploma in Library & Information Technology

Tools

Automated library systems

e-readers/tablets

Job description

Job Type: Permanent Affiliation: CUPE Location: Tsawwassen Library Weekly Hours: 23 Schedule: Mon 3:00 pm to 8:00 pm; Tues 8:30 am to 4:00 pm; Wed 8:30 am to 4:00 pm; Sat 1:00 pm to 5:00 pm

Job Start Date: Oct 25, 2026 Pay Grade: 7 Min Wage: $35.56 Max Wage: $36.36

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground, events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

• Proven commitment to providing exceptional customer service
• Strong team spirit
• A friendly, patient and outgoing personality
• Desire and experience in developing children, teen and adult programming
• Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques
• Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground, within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually.
• A solid work ethic and self-motivation
• Knowledge of automated library systems
• A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)
• A goal to strive for excellence
• Computer experience with Microsoft Office plus excellent keyboarding skills
• Eagerness to grow your skills, learn and explore
• Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

• Diploma in Library and Information Technology from a recognized institution
• Up to six months work related and on the job customer service experience
• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION:

• Candidate should be prepared for a busy schedule of programming and outreach
• Valid B. C. Drivers license (minimum level ‘N’) is an asset