On Call / Casual Customer Service Assistant 1

FVRL (Fraser Valley Regional Library); Abbotsford; On-site; CAD 44,000 - 45,000; Part time

Job summary

Fraser Valley Regional Library is seeking an on-call Customer Services Assistant 1 to support front-line operations across various FVRL locations. You will provide excellent customer service, assist with basic searches, and help patrons with digital devices and library systems.

The role requires strong communication, problem-solving abilities, and the ability to work independently or in a team. A criminal record check is required.

Qualifications

• Completion of library courses from recognized institutions per the ad.
• Two of three UFV LIBT courses or two of three Langara LIBR courses are required.
• Up to six months of related work experience.
• Criminal Record check is required.

Responsibilities

• Provide exceptional customer service at the library desk.
• Assist patrons with inquiries and basic searches.
• Support daily library operations and teamwork.

Skills

Customer service

Problem solving

Adaptability

Digital literacy

Teamwork

Communication skills

Typing 30 wpm

Library systems familiarity

Education

UFV library courses: LIBT 100

UFV library courses: LIBT 140

Langara library courses: LIBR 1120

Tools

Email

Word processing

Database searching

Automated library systems

Job description

Job Type: On Call/ Casual
Affiliation: CUPE
Location: Various FVRL Locations
Pay Grade: 5
Min Wage: $ 31.69
Max Wage: $ 32.44

THE POSITION:

Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.

HERE IS WHAT YOU CAN BRING:

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Demonstrated proficiency and interest in using a variety of related digital devices.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail.
• Accurate keyboarding skills of 30 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

POSITION REQUIREMENTS:

1. Completion the following courses or equivalent course from recognized institutions with library technician programs from:

UFV: two out of three of the following:

• LIBT 100: Introduction to Libraries
• LIBT 140: Library Public Services
• LIBT 145: Online Searching

Or alternately,

Langara: two out of three of the following:

• LIBR 1120: Philosophy and Functions
• LIBR 2416: Reference Resources and Services
• LIBR 1111: Online Search and Information Handling

1. Up to six months work related and on the job experience.
2. Criminal Record check is required.