Library Assistant (Dunnville)

Haldimand County; Branch; On-site; CAD 33,000 - 40,000; Part time

Benefits offered by this job

Wellness Programs

Safe & Friendly Work Culture

Emotional & Team-Building Supports

Professional Development

EFAP Program

Job summary

Haldimand County is hiring a Library Assistant at the Dunnville Library Branch for a permanent part-time role. You will support circulation, patron accounts, reader’s advisory, technology help, and program delivery in a welcoming library environment.

Qualifications include secondary school completion, up to 1 month related experience, knowledge of library systems, and strong customer service and communication skills.

Qualifications

• Completion of Secondary School.
• Up to 1 month of current related experience.
• Some knowledge of modern library systems and programs.
• Demonstrated customer service experience.
• Knowledge of children’s, young adult and adult literature.
• Working knowledge of office procedures (telephone etiquette, cash handling, photocopying).
• Excellent verbal and written communication skills.
• Initiative and ability to make routine decisions.
• Ability to work independently with supervision as needed.
• Discretion with confidential information.
• Cash handling and receipt processing.
• Analytical and problem-solving skills.
• Ability to provide orientation or technical guidance.
• Strong organizational skills and attention to detail.
• Excellent interpersonal skills and teamwork.

Responsibilities

• Provide reference and readers’ advisory, digital technology assistance, and community information in person, online or by phone; assist with children’s programs.
• Handle daily cash and cheque payments and tally revenues.
• Assist patrons with readers’ advisory, reference, and electronic resources including databases, e-books and apps.
• Assist with photocopying, printing, scanning, faxing and room rentals.
• Perform circulation tasks: checkout, check-in, holds, overdue notices, interlibrary loans, and materials processing.
• Carry out branch opening/closing and enforce library policies; help with displays and facility maintenance; support program delivery.
• Provide orientation or technical guidance when needed.

Skills

Customer service

Interpersonal communication

Digital literacy

Cash handling

Education

Secondary School completion

Tools

MS Office

Tablet/smartphone apps

Job description

This is a permanent part-time role at Haldimand County, with an hourly compensation range of $24.63 - $29.95.

The Opportunity

As a Library Assistant, you’ll help ensure smooth daily operations at the branch by supporting circulation, assisting with patron accounts, and processing materials. You'll provide friendly customer service, offer reader’s advisory and technology help, and support library programs, all while contributing to a welcoming and efficient library environment.

The Perks

• Wellness Programs
• Safe & Friendly Work Culture
• Emotional & Team-Building Supports
• Professional Development
• EFAP Program

Haldimand County

Haldimand County is a single-tier municipality with a dedicated team of professionals committed to delivering exceptional services to our citizens. With a focus on excellence, our county stands as an outstanding place to work and live. By joining our dynamic team, you open the door to a rewarding career where we prioritize the health and wellness of our employees, their families, and the communities we serve.

At Haldimand County, we believe in the Net Better Off philosophy . This means we’re passionate about helping our staff thrive and advance in an equitable workplace.

Job Description

Library Assistant, Library Division

Vacancy: Yes

Employer Group: Non-Union

Reporting to: Branch Supervisor

Grade: 4

Wage Range Hourly: $24.63 - $29.95

Position Status: Permanent Part-Time

Hours Worked Per Week: Up to 24 hours including days, evenings, and weekends as scheduled

Location: Dunnville Library Branch

Core Competencies

• Interpersonal Communication
• Digital Literacy

Position Summary

Performs circulation and customer service functions, contributing to efficient day-to-day library branch operations and undertaking tasks delegated by the Branch Coordinator. Responds to public requests for reader’s advisory, reference assistance, digital technology assistance, and community information, assists with various stages of library program delivery, and performs clerical tasks related to patron account information and materials processing.

Qualifications, Knowledge, and Skills

Education

• Completion of Secondary School.

Experience

• Up to and including 1 month of current related experience.

Knowledge/Skills

• Some knowledge of the principles and practices of modern library systems and programs.
• Demonstrated customer service experience.
• Demonstrated knowledge of popular children’s, young adult and adult literature.
• Working knowledge of office procedures (i.e., telephone etiquette, handling cash, making photocopies).
• Excellent verbal and written communication skills with the ability to give, obtain, seek clarification, and/or exchange routine information
• Demonstrated initiative, and ability to make decisions involving routine tasks, within established procedures
• Demonstrated ability to work independently with complex tasks requiring some supervision
• Demonstrated ability to exercise significant discretion and sensitivity involving regular work with confidential information
• Proven ability to handle/process cash, valuables and/or issue receipts
• Demonstrated analytical and problem-solving skills involving occasional ingenuity, and minor refinement of procedures when necessary
• Demonstrated capability to provide orientation or technical guidance, as needed
• Organizational skills with considerable attention to detail to avoid errors and ability to meet deadlines
• Excellent interpersonal skills including the ability to work effectively in a team environment.
• Technology Aptitude
  • Demonstrated fundamental computer skills to perform basic tasks on various technological devices and programs while adhering to cybersecurity and an awareness of best practices
  • Beginners knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
  • Beginners knowledge of tablet/smartphone apps and operating systems.

Responsibilities

The incumbent is responsible for, but not limited to:

Corporate

• Participates in the provision of superior customer service to ratepayers, reflecting corporate culture of responsiveness, quality, respectfulness, and inclusivity. Shares the responsibility for creating positive impressions of local government.

People

• Provide reference, readers’ advisory, digital technology assistance and community information in response to public queries in person, online or by telephone; interacts with children and their caregivers during the delivery of children’s programs, providing instructional and social guidance.

Money/Asset

• Handles daily cash and cheque payments from patrons for fines, meeting room rentals and other services and tallies daily revenues.

Functional

• Information Access Assistance
  • Assists patrons with readers’ advisory, reference, and the use of electronic resources including library databases, e-book and digital audiobook apps, and general computer and Internet operations;
• Office Equipment Assistance
  • Assists in the provision of photocopying, printing, scanning, faxing and meeting room rental services to library patrons;
• Circulation and Processing of Materials
  • Performs activities related to the circulation of materials, including checks-out, checks-in, holds, overdue notice production, interlibrary loan requests, interbranch exchanges, materials processing and fines collection;
• Facility Operations Assistance
  • Carries out branch opening and closing procedures;
  • Assists Branch Coordinator in ensuring Library Board policies, including codes of conduct, are followed by library patrons;
  • Participates in the upkeep of branch facilities by creating displays, ensuring spaces are safe and accessible to staff and visitors alike, and liaising with municipal facilities staff and contractors conducting building maintenance functions;
  • Supports the planning and delivery of library programs.

Demonstrate commitment to the Haldimand County Code of Conduct

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the job.

Position Requirement(s)

A Current (within the past 6 months) Police Check - OPP LE 220 or Equivalent

Working Conditions

Weekdays (varies, e.g. 10:00am to 4:00pm, 12:00pm to 8:00pm); Saturdays (10:00am to 5:00pm); Sundays (12:00pm to 4:00pm)

Haldimand County envisions all County staff to possess a high degree of Ethical Behaviour & Professionalism, Political Acumen, Relationship Management, Credibility, Flexibility & Adaptability, Empathy & Compassion, Entrepreneurship, and Customer Service.

Haldimand County is an equal-opportunity employer that strives for inclusivity and belonging for all. Accommodation is available at any stage of the hiring process to applicants with differing abilities. If you require accommodation at any stage of the hiring process, please contact us at [e-mail].

We thank you for your interest in working for Haldimand County. Only candidates selected for an interview will be contacted.

Haldimand County 53 Thorburn Street South Cayuga, Ontario Canada, N0A 1E0

After hours (Road, Sewer, Water or Park & Public Facilities Emergencies): 1-888-849-7345