Library Client Service Associate - Saskatoon Campus (Casual 2026-27)

Saskatchewan Polytechnic Alumni; Saskatoon; On-site; CAD 28,000 - 34,000; Part time

Job summary

Saskatchewan Polytechnic Saskatoon Campus is hiring a Library Client Service Associate (Casual) to greet visitors, assist with resources, and support events. The role involves helping patrons with technology, handling materials, and ensuring a welcoming environment.

Applicants should have six months of customer service experience, Grade 12 with tech training, and basic Microsoft Office and cash handling skills. Daytime hours and possible evenings/weekends are required.

Qualifications

• Six+ months in a customer service environment.
• Grade 12 plus supplementary tech training/experience.
• Basic knowledge of Microsoft Office.
• Basic Internet.
• Basic working knowledge of computers and office equipment.
• Effective oral communication including telephone/customer service experience.
• Time management and organizational skills; knowledge of automated systems (databases, inventory).
• Cash handling and use of digital cash register.
• Ability to work independently.
• Attention to detail.
• Commitment to Equity, Diversity & Inclusion.

Responsibilities

• Greet and welcome library visitors.
• Provide proactive client-focused service to meet needs.
• Respond to basic reference inquiries and document actions.
• Prepare for customer inquiries by studying products/services.
• Sign materials in and out for clients.
• Show clients how to use library technology.
• Assist with events and tours under supervisor guidance.
• Shelving, sorting, and processing library materials.
• Maintain attractive, welcoming spaces.

Skills

Customer service

Verbal communication

Time management

Cash handling

Independent work

Attention to detail

Equity Diversity Inclusion

Microsoft Office

Internet basics

Computer & office equipment

Automated systems software

Education

Grade 12 with tech training/experience

Tools

Digital cash register

Library equipment

Job description

Job Content (SDF) Details
Job Content (SDF) Details
Competition Number P17571 Posting Title Library Client Service Associate - Saskatoon Campus (Casual 2026-27) Classification Band 2 Location Saskatchewan Polytechnic Saskatoon Campus Other Location(s) Saskatchewan Polytechnic Saskatoon Campus Building Saskatoon Campus, 33rd St. Other Building Saskatoon Campus, Ave W Date Posted 08/11/2026 Closing Date 06/30/2027 JIQ # 032 Start Date 07/02/2026 End Date 06/30/2027 Open Until Filled No Ongoing No Category of work Casual Bargaining Unit Professional Services Hours of Work To be Assigned Salary Range $20.53 to $24.53 per hour Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay
Less than 30 occasions. Specific hours are as assigned.
Currently looking for applicants able to work daytime hours.
May also include evening and weekend hours.
Posting Status Open Special Instructions to Applicants
Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties

• Greet and welcome everyone to the library
• Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
• Maintains client relationships by responding to basic library reference help and documenting action
• Proactively prepares for customer inquiries by studying products, services and customer service processes
• Assists clients in signing materials in and out
• Show clients how to use technology throughout the library
• Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
• Shelving, sorting, and processing materials
• Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
• Refer students to library resources to meet their needs
• Provide technical assistance with library equipment and technology
• Take payments for library fine and feesProvide assistance with tracking and updating library usage data
• Assist with client’s lab/study room bookings
• Handling cash.
• Provide basic clerical support

Qualifications, Skills, Abilities And Experience

• Minimum six (6) months experience in a customer service environment
• Grade 12 with supplementary training or experience in technology
• Basic knowledge of Microsoft Office
• Basic Internet
• Basic working knowledge of computers and related office equipment
• Effective oral communication skills including basic telephone and customer service experience
• Effective time management and organizational skillsKnowledge of automated system software (client databases, inventory etc.)
• Handling cash and use of a digital cash register
• Ability to work alone
• Attention to detail
• Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Desired QSA Required Competencies

• Creating honest, trusting, and successful working relationships with others (inside and outside the organization) by consistently demonstrating competence and reliability in job performance, and representing what is best about the organization through demonstrated principles, actions, and communications.
• Taking the initiative to consistently meet or exceed (external and internal) customer expectations and specifications.
• Working with others to share expertise and achieve outcomes that benefit the organization; stepping in to fill necessary roles that others are unable or unwilling to do; demonstrating strong communication skills to others on the team through active listening, summarizing, facilitating and "bridge building".
• Representing the organization to outsiders; participating in civic activities as the organization`s representative, presenting the organization`s position in difficult, issue-related areas and providing information to others/outside associations that enhances the organization`s profile in the community.
• Demonstrating self-motivation; effective performance is driven from within rather than being conditional on pressure from external factors (e.g. boss, peers, subordinates, deadlines, crises, etc.).
• Developing and maintaining an effective and constructive network with others inside and outside the organization (partners, stakeholders, customers, vendors, contacts, peers, etc.,) who may be helpful in achieving work-related goals that contribute to organizational success.
• The ability to understand, use and manage personal emotions to positively influence others, relieve stress, communicate effectively, demonstrate empathy, overcome challenges, and defuse conflict.
• Taking responsibility for clarifying the expectations of others; acknowledging how personal decisions, actions, and standards of performance influence work accomplishments; accepting responsibility for work accomplishments; and recognizing changes required to achieve better results going forward.

Posting Supplemental Questions

Required fields are indicated with an asterisk (*)

• * How did you hear about this position?
  • Saskatchewan Polytechnic Careers Site
  • Newspaper
  • LinkedIn
  • Workopolis
  • SaskJobs.ca
  • Social Media
  • Personal Referral
  • Other
• If you answered 'Other' above, please specify source here: (Open Ended Question)

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter
• List of Reference Contacts