Library Client Service Associate - Prince Albert Campus

Saskatchewan Polytechnic

Prince Albert

On-site

CAD 28,000 - 34,000

Part time

10 days ago

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Job summary

Saskatchewan Polytechnic Prince Albert Campus is seeking a Library Client Service Associate to warmly greet visitors and deliver proactive, client-focused library support. You will help with sign-in/out, basic reference help, and technology assistance in a busy campus library.

The role is part-time with 36 hours (modified) per biweekly period, requiring cash handling, strong communication, and reliability. You’ll contribute to an organized, welcoming space and assist with events and bookings as

Qualifications

Minimum six months experience in a customer service environment.
Grade 12 with supplementary training or experience in technology.
Basic knowledge of Microsoft Office.
Basic Internet.
Basic working knowledge of computers and related office equipment.
Effective oral communication skills including basic telephone and customer service experience.
Effective time management and organizational skills.
Knowledge of automated system software (client databases, inventory etc.)
Handling cash and use of a digital cash register
Ability to work alone
Attention to detail
Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Responsibilities

Greet and welcome everyone to the library
Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
Maintains client relationships by responding to basic library reference help and documenting action
Proactively prepares for customer inquiries by studying products, services and customer service processes
Assists clients in signing materials in and out
Show clients how to use technology throughout the library
Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
Shelving, sorting, and processing materials
Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
Refer students to library resources to meet their needs
Provide technical assistance with library equipment and technology
Take payments for library fine and fees
Provide assistance with tracking and updating library usage data
Assist with client’s lab/study room bookings
Handling cash.
Provide basic clerical support

Skills

Customer service

Time management

Communication skills

Cash handling

Self-reliant

Attention to detail

Equity, Diversity & Inclusion

Problem solving

Technology usage

Teamwork

Adaptability

Basic customer onboarding

Education

Grade 12

Tools

Microsoft Office

Job description

Library Client Service Associate - Prince Albert Campus

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

Saskatchewan Polytechnic considers the diversity of our workforce to be one of our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Competition Number

Competition Number P17815

Posting Title

Posting Title Library Client Service Associate - Prince Albert Campus

Classification

Classification Band 2

Location

Location Saskatchewan Polytechnic Prince Albert Campus

Other Location(s)

Building

Building Prince Albert Campus, Technical Building

Other Building

Date Posted

Date Posted 08/14/2026

Closing Date

Closing Date 08/25/2026

JIQ #

JIQ # 032

Start Date

Start Date 09/08/2026

End Date

End Date 12/24/2026

Open Until Filled No

Ongoing

Ongoing No

Category of work

Category of work Part Time

Bargaining Unit

Bargaining Unit Professional Services

Hours of Work

Hours of Work To be Assigned, Regulated 36 hours (modified)

Salary Range

Salary Range $20.53 to $24.53 per hour

Temporary Market Stipend

Total Assigned days (AC) / Total Hours per biweekly pay
(Part-Time 0.75 FTE )
54 hours per pay period. Daytime availability required for shifts.

Posting Status

Posting Status Open

Job Duties/Qualifications, Skills and Abilities(QSA)

1. Greet and welcome everyone to the library
2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
3. Maintains client relationships by responding to basic library reference help and documenting action
4. Proactively prepares for customer inquiries by studying products, services and customer service processes
5. Assists clients in signing materials in and out
6. Show clients how to use technology throughout the library
7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
8. Shelving, sorting, and processing materials
9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
10. Refer students to library resources to meet their needs
11. Provide technical assistance with library equipment and technology
12. Take payments for library fine and fees
13. Provide assistance with tracking and updating library usage data
14. Assist with client’s lab/study room bookings
15. Handling cash.
16. Provide basic clerical support

QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE

1. Minimum six (6) months experience in a customer service environment
2. Grade 12 with supplementary training or experience in technology
3. Basic knowledge of Microsoft Office
4. Basic Internet
5. Basic working knowledge of computers and related office equipment
6. Effective oral communication skills including basic telephone and customer service experience
7. Effective time management and organizational skills
8. Knowledge of automated system software (client databases, inventory etc.)
9. Handling cash and use of a digital cash register
10. Ability to work alone
11. Attention to detail
12. Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Desired QSA

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you hear about this position?
- Saskatchewan Polytechnic Careers Site
- Newspaper
- LinkedIn
- Workopolis
- SaskJobs.ca
- Social Media
- Personal Referral
- Other
If you answered 'Other' above, please specify source here:
(Open Ended Question)