Library Client Service Associate - Prince Albert Campus

Saskatchewan Polytechnic Alumni; Prince Albert; On-site; CAD 28,000 - 34,000; Part time

Job summary

Saskatchewan Polytechnic Prince Albert Campus is seeking a Library Client Service Associate to provide proactive, client-focused service in a welcoming library environment. The role involves helping with sign-ins, guiding users on library technology, and supporting events under supervision.

The position is part-time with 36 hours per biweekly pay period and requires daytime availability. Basic computer skills, cash handling, and a customer-service mindset are essential.

Qualifications

• Minimum six months experience in a customer service environment.
• Grade 12 with supplementary training or experience in technology.
• Basic knowledge of Microsoft Office and Internet.
• Basic working knowledge of computers and office equipment.
• Strong oral communication and customer service experience.
• Good time management and organizational skills.
• Familiarity with automated system software and databases.
• Experience handling cash and using a digital cash register.
• Ability to work independently and maintain attention to detail.
• Commitment to equity, diversity, and inclusion.

Responsibilities

• Greet and welcome library visitors.
• Provide proactive client-focused service and maintain a welcoming environment.
• Maintain client relationships via basic reference help and documentation.
• Prepare for inquiries by studying products, services and processes.
• Assist clients in signing materials in and out.
• Show clients how to use library technology.
• Assist with events and tours under supervision.
• Shelving, sorting, and processing materials.
• Maintain tidy, inviting library spaces.
• Refer students to library resources as needed.
• Provide basic clerical support and assist with tracking usage data.
• Take payments for fines and fees and assist with bookings.

Skills

Customer service

Cash handling

Technology basics

Microsoft Office

Communication

Time management

Equity & inclusion

Independent work

Education

Grade 12

Tech training/experience

Tools

Digital cash register

Library databases

Library equipment

Job description

Job Content (SDF) Details

Competition Number P17815 Posting Title Library Client Service Associate - Prince Albert Campus Classification Band 2 Location Saskatchewan Polytechnic Prince Albert Campus Other Location(s) Building Prince Albert Campus, Technical Building Other Building Date Posted 08/14/2026 Closing Date 08/25/2026 JIQ # 032 Start Date 09/08/2026 End Date 12/24/2026 Open Until Filled No Ongoing No Category of work Part Time Bargaining Unit Professional Services Hours of Work To be Assigned, Regulated 36 hours (modified) Salary Range $20.53 to $24.53 per hour Temporary Market Stipend Incumbent Total Assigned days (AC) / Total Hours per biweekly pay (Part-Time 0.75 FTE) 54 hours per pay period. Daytime availability required for shifts.

Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.

Job Duties

• Greet and welcome everyone to the library
• Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
• Maintains client relationships by responding to basic library reference help and documenting action
• Proactively prepares for customer inquiries by studying products, services and customer service processes
• Assists clients in signing materials in and out
• Show clients how to use technology throughout the library
• Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
• Shelving, sorting, and processing materials
• Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
• Refer students to library resources to meet their needs
• Provide technical assistance with library equipment and technology
• Take payments for library fine and fees
• Provide assistance with tracking and updating library usage data
• Assist with client’s lab/study room bookings
• Handling cash.
• Provide basic clerical support

Qualifications, Skills, Abilities And Experience

• Minimum six (6) months experience in a customer service environment
• Grade 12 with supplementary training or experience in technology
• Basic knowledge of Microsoft Office
• Basic Internet
• Basic working knowledge of computers and related office equipment
• Effective oral communication skills including basic telephone and customer service experience
• Effective time management and organizational skills
• Knowledge of automated system software (client databases, inventory etc.)
• Handling cash and use of a digital cash register
• Ability to work alone
• Attention to detail
• Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Posting Supplemental Questions

• * How did you hear about this position?
  • Saskatchewan Polytechnic Careers Site
  • Newspaper
  • LinkedIn
  • Workopolis
  • SaskJobs.ca
  • Social Media
  • Personal Referral
  • Other
• If you answered 'Other' above, please specify source here: (Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• List of Reference Contacts