Campus Library Client Services Specialist

Saskatchewan Polytechnic; Prince Albert; On-site; CAD 28,000 - 34,000; Part time

Job summary

Saskatchewan Polytechnic Prince Albert Campus is seeking a Library Client Service Associate to warmly greet visitors and deliver proactive, client-focused library support. You will help with sign-in/out, basic reference help, and technology assistance in a busy campus library.

The role is part-time with 36 hours (modified) per biweekly period, requiring cash handling, strong communication, and reliability. You’ll contribute to an organized, welcoming space and assist with events and bookings as

Qualifications

• Minimum six months experience in a customer service environment.
• Grade 12 with supplementary training or experience in technology.
• Basic knowledge of Microsoft Office.
• Basic Internet.
• Basic working knowledge of computers and related office equipment.
• Effective oral communication skills including basic telephone and customer service experience.
• Effective time management and organizational skills.
• Knowledge of automated system software (client databases, inventory etc.)
• Handling cash and use of a digital cash register
• Ability to work alone
• Attention to detail
• Demonstrates understanding and valuing Equity, Diversity, and Inclusion.

Responsibilities

• Greet and welcome everyone to the library
• Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
• Maintains client relationships by responding to basic library reference help and documenting action
• Proactively prepares for customer inquiries by studying products, services and customer service processes
• Assists clients in signing materials in and out
• Show clients how to use technology throughout the library
• Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
• Shelving, sorting, and processing materials
• Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
• Refer students to library resources to meet their needs
• Provide technical assistance with library equipment and technology
• Take payments for library fine and fees
• Provide assistance with tracking and updating library usage data
• Assist with client’s lab/study room bookings
• Handling cash.
• Provide basic clerical support

Skills

Customer service

Time management

Communication skills

Cash handling

Self-reliant

Attention to detail

Equity, Diversity & Inclusion

Problem solving

Technology usage

Teamwork

Adaptability

Basic customer onboarding

Education

Grade 12

Tools

Microsoft Office

Job description

Saskatchewan Polytechnic Prince Albert Campus is seeking a Library Client Service Associate to warmly greet visitors and deliver proactive, client-focused library support. You will help with sign-in/out, basic reference help, and technology assistance in a busy campus library.

The role is part-time with 36 hours (modified) per biweekly period, requiring cash handling, strong communication, and reliability. You’ll contribute to an organized, welcoming space and assist with events and bookings as