Customer Services Assistant 2

Dayforce; Delta; On-site; CAD 46,000 - 53,000; Full time

Job summary

Ladner Pioneer Library in Delta, BC is seeking a Customer Services Assistant 2 to provide outstanding service, deliver library and literacy programs, and lead events both in-person and virtually in collaboration with librarians and supervisors.

You will contribute to The Playground and other outreach efforts for all ages, requiring a friendly, proactive disposition, solid keyboarding skills, and familiarity with library technology. This is a part-time, permanent role with varied hours.

Qualifications

• Diploma in Library and Information Technology required.
• Customer service experience (up to six months) preferred.
• Ability to plan, organize and deliver children's, teen and adult programs.
• Knowledge of automated library systems and tech literacy.
• Excellent keyboarding skills (45 wpm) and MS Office proficiency.

Responsibilities

• Provide exceptional customer service and program delivery within the library and community.
• Deliver The Playground programs, events, tours, and group presentations.
• Conduct virtual programs in consultation with Librarian and Library Supervisors.
• Promote and facilitate literacy programs and community outreach.

Skills

Customer service

Team collaboration

Communication

Program development

Readers advisory

Reference interviews

Program promotion

Microsoft Office

Typing speed 45 wpm

Education

Diploma in Library and Information Technology

Tools

Automated library systems

Tablets

E-readers

Library management software

Job description

Job Type: Permanent
Affiliation: CUPE
Location: Ladner Pioneer Library
Weekly Hours: 25
Schedule: Sun 1:00 pm to 5:00 pm; Mon 8:30 am to 4:00 pm; Tues 12:30 pm to 8:00 pm; Wed 12:30 pm to 8:00 pm
Job Start Date: Oct 25, 2026
Pay Grade: 7
Min Wage: $35.56
Max Wage: $36.36

THE POSITION:

As a Customer Services Assistant 2 you will provide exceptional customer service, deliver library and literacy programs, The Playground, events, tours and group presentations within the library, in the community and virtually in consultation with Librarian 3, 2, or 1, Library Supervisor 4 or 2.

HERE IS WHAT YOU CAN BRING:

• Proven commitment to providing exceptional customer service


• Strong team spirit


• A friendly, patient and outgoing personality


• Desire and experience in developing children, teen and adult programming


• Demonstrated proficiency in readers’ advisory, reference search strategy, and reference interview techniques


• Demonstrated ability and skills to plan, organize, promote and deliver a variety of creative programs, including The Playground ,within minimum supervision, to all ages and abilities. This can be done either in library, in the community, or virtually.


• A solid work ethic and self-motivation


• Knowledge of automated library systems


• A curiosity and ability to work with and learn new technologies, including a variety of technologies (e-readers, tablets, etc.)


• A goal to strive for excellence


• Computer experience with Microsoft Office plus excellent keyboarding skills


• Eagerness to grow your skills, learn and explore


• Accurate keyboarding skills of 45 wpm.

POSITION REQUIREMENTS:

• Diploma in Library and Information Technology from a recognized institution


• Up to six months work related and on the job customer service experience


• Ability and skill to plan, organize and deliver a variety of children, teen, adult and literacy programs

ADDITIONAL INFORMATION:

• Candidate should be prepared for a busy schedule of programming and outreach


• Valid B. C. Drivers license (minimum level ‘N’) is an asset