Library Public Service Associate II - Children's Library

Vancouver Economic Commission; Vancouver; On-site; CAD 40,000 - 47,000; Full time

Job summary

Vancouver Public Library is seeking a Library Public Service Associate II for the Children’s Library to staff service desks, assist patrons, and support programs on-site. The role includes reader’s advisory, staff scheduling, and daily operations in a fast-paced, welcoming environment.

This regular full-time position requires Grade 12 (or equivalent) and considerable related experience, with strong customer service, communication, and tech skills, including library software and Excel.

Qualifications

• Completion of Grade 12 supplemented by relevant courses and/or experience.
• Considerable related experience.
• Knowledge of library objectives, organization and resources.
• Ability to assess procedures and implement new methods with sound judgment.
• Excellent oral and written communication and problem-solving skills.
• Ability to plan, organize and carry out duties.

Responsibilities

• Staff service desks, check in/out items, assist patrons at the Children’s Library.
• Provide basic reader’s advisory by referring to VPL’s collection.
• Schedule branch staff daily and track time worked for payroll accuracy.
• Assist in supporting our creative programs for the public.
• Sort and shelve books and resources; lift and move items as needed.

Skills

Customer service

Communication

Leadership

Library software

Excel

Adaptability

Teamwork

Time management

Education

Grade 12 diploma

Tools

Integrated library software

Excel

Job description

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Library Public Service Associate II - Children's Library

Requisition ID: 46523

About the Vancouver Public Library

Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities. We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you? This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Worksite: Children’s Library

Role Type: Fully on-site

About the Job

Library Public Service Assistant IIs (“LPSA II”) staff VPL’s service desks, checking in and out items, assisting patrons in the use of VPL’s website and apps, and answering questions to help patrons in a friendly and welcoming way. They provide basic reader’s advisory by referring to VPL’s collection and assist patrons in the use of VPL’s computers and printers.

LPSA IIs provide direction and guidance to clerical staff, particularly in the absence of a direct supervisor. LPSAs also schedule branch staff on a daily basis, and track their time worked to ensure payroll accuracy.

The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role!

Other duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year!

LPSA IIs also assist in supporting our creative programs to the public.

Job Requirements:

Education/Qualifications:

• Completion of Grade 12 supplemented by relevant courses and/or experience.

Experience:

• Considerable related experience.

Knowledge, Skills & Abilities:

• Some knowledge of the objectives, organization, procedures, services and resources of the Library.
• Ability to assess procedures, implement new or revised work methods and procedures, and to make decisions in light of established precedents
• Excellent oral and written communication skills as well as analytical and problem-solving skills.
• Ability to plan, organize and carry out assigned duties and responsibilities.
• Strong commitment to serving clients; open, pragmatic and responsive to clients and community.
• Ability to provide direction and guidance to a clerical staff team; good team-building and leadership skills.
• Proficiency with integrated library software, and other software related to the work, such as Excel.
• Ability to learn new technologies, applications & software, processes and skills.
• Innovative and flexible in a rapidly changing library environment with the ability to assist staff to participate in and be open to change.

Affiliation: CUPE 391

Employment Type: Regular Full-Time

Salary: $28.98 to $33.84 per hour

Work Schedule:

Monday: 12:00pm - 8:30pm
Tuesday: 8:30am - 5:00pm
Wednesday: 8:30am - 5:00pm
Thursday: 8:30am - 5:00pm
Friday: 8:30am - 5:00pm (EDO Week 1, OFF Week 4)
Sunday: 8:30am - 5:00pm (Week 4 only)

Note: Work schedules may change with reasonable notice

Only shortlisted candidates will be contacted.

As VPL is responsible for the well-being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil Waututh people.

While the Library thanks you in advance, only those candidates being considered will be contacted.