Lead Locksmith Technician

The Flying Locksmiths, Inc.; Waterloo; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Lead Locksmith Technician in a growing industry where your skills will directly impact the success of the company. This role is perfect for those who thrive in fast-paced environments and possess a technical mindset. You will be responsible for performing emergency work orders, installing and maintaining hardware, and providing exceptional customer service. Enjoy competitive wages, a company vehicle, and opportunities for career advancement. If you are a problem-solver with a passion for locksmithing, this position offers the chance to grow and excel in your career while making a difference in the community.

Benefits

Competitive Wages

Tools Provided

Uniforms Provided

Company Vehicle

Paid Training

Flexibility

Career Advancement Opportunities

Bonus based on performance

Flexible schedule

Paid time off

Qualifications

• Minimum of 2 years of hands-on experience in locksmithing and access control.
• Strong communication and relationship-building skills.

Responsibilities

• Perform emergency work orders for commercial clients.
• Install, repair, and maintain commercial and residential hardware.
• Create and maintain master key systems.

Skills

Locksmithing

Access Control

Communication Skills

Problem-Solving

Organizational Skills

Tools

Locksmithing Tools

Access Control Hardware

Job description

Job Title:

Lead Locksmith Technician

Reports To:

General Manager or Franchise Owner

Benefits:

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• Bonus based on performance
• Flexible schedule
• Paid time off
• Training & development
• Competitive salary
• Opportunity for advancement
• Free uniforms

Key Areas of Responsibility:

The Lead Locksmith Technician position is an integral part of FlyLock Security Solutions and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Lead Locksmith position is a hands-on technical position geared toward an individual who possesses both a technical mindset and talent for independent problem-solving. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Responsibilities:

• Perform emergency work orders for commercial clients.
• Install, repair, and maintain commercial and residential hardware.
• Acquire safe and card access knowledge.
• Install, repair, and maintain access control hardware.
• Modify hardware for locks.
• Create and maintain master key systems.
• Re-key residential and commercial locks.
• Interpret a variety of instructions in written, diagram, or schedule form.
• Troubleshoot with a variety of variables in situations.
• Clean, maintain, adjust, calibrate, and service equipment used.
• Read operating and maintenance instructions, in addition to procedure manuals.
• Write simple correspondence.
• Effectively present information to customers and commercial clients.
• Add, subtract, multiply, and divide in all units of measure.
• Cut keys by code.

Operations Support:

• Receive verbal instructions from management or clients/customers.
• Perform small projects as directed by management.
• Complete and submit paperwork and job photos accurately and on time.

Qualifications, Knowledge, and Skills:

• Minimum of 2 years experience in technical hands-on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Good relationship-building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
• Good verbal and communication skills.
• Ability to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders.
• Ability to drive in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicate effectively with the client to determine what services are needed.
• Respond to general inquiries from customers/clients.

Physical Requirements:

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.