Field Service Technician

ZipRecruiter; Quebec; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in hydraulic solutions is seeking a dedicated Field Service Technician to provide on-site support and maintenance. The ideal candidate will have a background in engineering, strong communication skills, and a willingness to travel extensively. Responsibilities include diagnosing hydraulic issues, maintaining customer relationships, and ensuring quality standards. Competitive hourly pay and benefits are offered, making this an excellent opportunity for growth in a dynamic work environment.

Benefits

Health Plans

401(k)

Wellness Programs

Paid Time Off

Education Reimbursement

Qualifications

• Minimum two years of experience or an Associate degree in Engineering or related field.
• NFPA certification preferred.

Responsibilities

• Provide on-site support, maintenance, and repair services to clients.
• Diagnose hydraulic system issues and repair components.
• Maintain strong communication between customers and office staff.

Skills

Communication

Fluid Mechanics

Hydraulic Circuits

Analytical Skills

Education

Associate degree in Engineering

Tools

MiniTab

Job description

Job Description

Company Description

Bosch Rexroth is one of the world’s leading providers of Drive and Control Technologies. With expertise spanning more than 30 industries, we develop solutions for mobile applications, machinery, and factory automation. Our associates are passionate and persistent in solving customer challenges, making Bosch Rexroth a reliable partner worldwide.

HydraForce, a Bosch Rexroth company, offers a comprehensive line of high-quality hydraulic cartridge valves for mobile and industrial markets. With nearly 35 years of experience, HydraForce designs and manufactures innovative electro-hydraulic control solutions for machine design.

Job Description

Job Duties and Responsibilities:

• Provide on-site support, maintenance, and repair services to clients at various locations.
• Diagnose hydraulic system issues such as leaks, pressure loss, or faulty valves.
• Repair and replace problematic components when feasible and approved by the customer.
• Recreate customer failures and identify actual causes using analytical tools like 5 whys, ANOVA, DOE.
• Support customers onsite to resolve quality concerns.
• Maintain strong communication between customers and office staff.
• Review customer non-conformity areas to support claims and replacements.
• Issue RMAs with detailed failure modes for quick resolution.
• Use 8D reporting format to document and resolve product issues.
• Assign and follow up on tasks to team members.
• Submit process changes and Engineering Change Requests as needed.
• Perform other duties as assigned by the manager.

Location:

The candidate can work remotely within Iowa, with daily travel to customer sites. Preferred residencies include Waterloo, Des Moines, Dubuque, Ottumwa, Moline, or East Moline areas.

Additional Requirements:

• Willingness to travel 90-100% within the region, including extended stays.

Quality, Environmental, Health & Safety:

• Participate in developing and adhering to Quality, Environmental, Health & Safety policies.
• Ensure personal and team safety, report risks or incidents.

Physical Requirements:

• Lift and move up to 50 pounds.

Work Environment:

• Work primarily at customer manufacturing sites with variable temperatures and noise levels.
• Exposure to oils, sealants, and other industrial materials.
• Required to wear safety gear as needed.

Qualifications

• Minimum two years of experience or an Associate degree in Engineering or related field.
• NFPA certification preferred.
• Background in fluid mechanics and hydraulic circuits.
• Basic computer skills and professional communication abilities.
• Six Sigma Green Belt certification is a plus; training can be provided.
• Knowledge of MiniTab is desirable.

Additional Information

The hourly pay range is $28.00 to $32.00, based on experience and qualifications. Benefits include health plans, 401(k), wellness programs, paid time off, and education reimbursement. Future sponsorship for work authorization is not available; must have indefinite U.S. work authorization.

We are an Equal Opportunity Employer, including veterans.