Lead Dispatcher

GFL Environmental Inc.; Coquitlam; On-site; CAD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

RRSP/DPSP retirement plan

Modern fleet and gear

Job summary

GFL Environmental is seeking a Lead Dispatcher in Coquitlam, BC to oversee daily driver scheduling, resolve on-route issues, and support the dispatch team.

You will serve as the primary liaison among drivers, operations, and customer service to ensure routes run smoothly and issues are resolved promptly. Flexibility for extended hours or weekends is anticipated.

Qualifications

• Previous dispatching experience is an absolute must.
• Prior leadership or supervisory experience is beneficial.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficient in MS Office (Outlook, Excel, Word).
• TRUX experience is a plus or willingness to learn.

Responsibilities

• Lead daily operations of a team of five dispatchers and a support member with coaching.
• Oversee scheduled routes, resolve issues, and handle customer service emails.
• Monitor dispatcher progress and call assignments to maintain productivity.
• Perform daily administrative tasks: review route closures, auditing dispatch docs, and sign-off on paperwork.

Skills

Team leadership

Strong communication

Organizational skills

Problem-solving

Adaptability

Scheduling

MS Office

TRUX

Tools

MS Office

TRUX

Job description

Job Summary

GFL Environmental is looking for a Lead Dispatcher to join our team in Coquitlam, BC!

As a Lead Dispatcher, you’ll play a key role in ensuring efficient daily operations by coordinating driver schedules, addressing on-route issues, and supporting the dispatch team. You’ll act as the main point of contact between drivers, operations, and customer service - making sure routes run smoothly, service issues are resolved promptly, and the team stays on track.

Why GFL

• Competitive Pay: Individual pay is determined by responsibilities, experience, and location.
• Comprehensive Health Benefits: Full employer-paid medical, dental, and vision coverage for you and your family.
• Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future.
• Modern Fleet & Gear: Work out of safe, modern yards with well-maintained trucks, new equipment, and industry-leading diagnostic tools.
• Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network.
• Employee Support: Full access to our confidential Employee Assistance Program (EAP).
• Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives.

Requirements

• Required Experience: Previous dispatching experience is an absolute must for this role.
• Preferred Experience: Prior leadership or supervisory experience is highly beneficial.
• Core Competencies: Strong communication, organizational, and problem-solving skills.
• Fast-Paced Adaptability: Ability to multitask in a fast-paced environment.
• Software Proficiency: Proficient in MS Office (Outlook, Excel, Word).
• Industry Systems: TRUX experience is an asset, or willingness to learn.
• Scheduling Flexibility: Willingness to work extended hours or weekends as needed.
• Logistics Knowledge: Knowledge of routing and scheduling best practices.

Responsibilities

• Team Leadership: Direct and lead the daily operations of a team of five dispatchers, which includes a support team member. Provide guidance, coaching, and support to ensure optimal team performance.
• Workflow Management: Monitor and ensure the timely completion of all scheduled routes, issue resolutions, customer service emails, and general dispatch tasks.
• Performance Monitoring: Conduct daily monitoring of dispatcher progress and call assignments, ensuring all team members remain productive and on task throughout their shifts.
• Administrative & Compliance Duties: Perform essential daily administrative tasks, which include reviewing route closures, auditing dispatch documentation, and providing final review and sign-off on all daily paperwork.

#GFLTalent