Dispatcher

GFL Environmental Inc.; Edmonton; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

RRSP program

Health benefits

Dental benefits

Vision benefits

Mental health benefits

Employee Assistance Program

Paid training

Career advancement

Team environment

Job summary

GFL Environmental Inc. is seeking a Dispatcher in Edmonton to act as the operational link between drivers, internal teams, and customers.

You will coordinate real-time route support, manage service orders, and resolve day-to-day service challenges using GFL software. You will dispatch routes, check driver paperwork, and collaborate across sales, operations, and customer service to keep daily operations moving efficiently.

Qualifications

• 1–2 years in transportation, dispatch, or a customer service role preferred.
• Prior dispatching experience is an asset.
• Strong TDG knowledge and waste manifests would be an asset.
• Knowledge of hours of service regulations would be considered an asset.
• Proficient in Google Suite programs (Gmail, Sheets, Docs).

Responsibilities

• Schedule service and manage customer changes.
• Dispatch calls to routes based on route and driver location.
• Log driver end-of-day paperwork and route data.
• Coordinate with other departments to resolve service issues.
• Field incoming calls and emails from customers.
• Troubleshoot delivery and pickup problems to prevent service issues.
• Assist in determining daily driver staffing levels.
• Record and distribute driver information to departments.
• Communicate with maintenance shop personnel.
• Perform other duties as assigned by the Operations Manager.

Skills

Strong communication

Multi-tasking

Customer focus

Software proficiency

Tools

Google Sheets

Dispatch software

Job description

Position Summary

As a Dispatcher, you will serve as the operational link between our drivers, internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary software, you will track productivity, log critical service data, and collaborate cross-functionally with sales, operations, and customer service to keep daily operations moving efficiently.

Specific Duties & Responsibilities

• Schedule service and satisfy customer needs for service changes.
• Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• May perform some additional responsibilities as assigned by the Operations Manager.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Records and documents information from drivers and distributes them to appropriate departments.
• Communicates with maintenance shop personnel.
• Other duties as assigned.

Requirements

• 1-2 years in a transportation, dispatch, or a customer service role is preferred.
• Prior dispatching experience is a strong asset.
• Strong understanding of TDG requirements and waste manifests.
• Knowledge of hours of service regulations would be considered a strong asset.
• Proficient in Google Suite programs (i.e. Gmail, Sheets, Docs).

Knowledge, Skills and Abilities

• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Available to answer urgent calls on the weekend and relay information to the appropriate teams.

GFL Benefits

• Competitive compensation package with a company-matched RRSP program to support your financial future.
• Industry leading health, dental, vision and mental health benefits-with premiums fully covered by GFL.
• Access to Employee Assistance Programs (EAPs) for you and your family.
• Paid training, professional development, and advancement opportunities.
• A positive, collaborative work culture that invests in your success.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date. This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.

At the heart of GFL lies our greatest asset-our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn’t just for our business—it’s for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we’re proud to support them in that journey. We consider our employees’ personal goals, helping them create the career, and life, that they desire-whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form Team Green-united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We’re proud to say that working for GFL is more than a job. It’s an opportunity to make a difference and grow tremendously along the way. Regardless of the work we’re doing today, we’ve got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities. Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.