Dispatcher

GFL Environmental Inc.; Fort St. John; On-site; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

RRSP/DPSP matching

Career growth opportunities

Employee Assistance Program (EAP)

Team recognition

Job summary

GFL Environmental Inc. in Fort St. John, BC, is seeking a Dispatcher to be the frontline contact for customers, scheduling services and supporting billing and operations. You will coordinate with field crews, drivers, and sales teams to ensure timely service and accurate data entry.

The role emphasizes strong communication, organization, and problem-solving skills, with a focus on reliable service delivery in a fast-paced environment.

Qualifications

• Experience in transportation or dispatch roles.
• Strong communication and organizational skills.
• Familiarity with route planning and billing processes.

Responsibilities

• Answer customer calls and emails professionally and promptly.
• Schedule and update services as needed.
• Support billing, contracts, and reporting.
• Coordinate with operations, sales, and shop staff.
• Handle account questions and resolve issues.
• Enter data and maintain accurate records.
• Assist with general office and sales support tasks.
• Distribute, collect and review route sheets for proper days end data entry.
• Dispatch calls to routes based upon designated route and driver location.

Skills

Dispatch experience

Communication skills

Detail-oriented

Team player

Customer service

Problem solving

Tools

Trux software

Google Workspace

Job description

Join Team Green! GFL Environmental is Hiring a Dispatcher in Fort St. John, BC! Looking to grow your career with a company that supports your development and values your contributions? GFL Environmental is hiring a Dispatcher to join our team! As a Dispatcher, you'll be a critical point of contact for customers - helping schedule service, answer questions, solve problems, and ensure every interaction reflects our commitment to excellent service. In this role you will experience the full scope of what we do at GFL! From service to operations, you'll be an integral part of the team!

Why GFL:

• Competitive Pay: Individual pay is determined by responsibilities, experience, and location.
• Comprehensive Health Benefits: Full employer-paid medical, dental, and vision coverage for you and your family.
• Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future.
• Modern Fleet & Gear: Work out of safe, modern yards with well-maintained trucks, new equipment, and industry-leading tools.
• Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network.
• Employee Support: Full access to our confidential Employee Assistance Program (EAP).
• Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives.

What You'll Do:

• Answer customer calls and emails professionally and promptly
• Schedule and update services as needed
• Support billing, contracts, and reporting
• Coordinate with operations, sales, and shop staff
• Handle account questions and resolve issues
• Enter data and maintain accurate records
• Assist with general office and sales support tasks
• Distribute, collect and review route sheets for proper days end data entry.
• Dispatch calls to routes based upon designated route and driver location.

What We're Looking For:

• 1-2 years in a transportation, dispatch or customer service role.(Preferred)
• Great communication and organizational skills
• Comfortable using Google Workspace suite of programs
• Friendly, reliable, and detail-oriented
• Team player with a positive attitude
• Experience in waste or environmental services is a bonus
• Familiarity with Trux software is a plus

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

We thank you for your interest. Only those selected for an interview will be contacted.

At the heart of GFL lies our greatest asset—our people. So, we're glad you landed here! We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions. We aspire to create the right jobs in a way that brings you along with us. At GFL, growth isn't just for our business—it's for our people. Because we see the potential in all our employees to do whatever it is they set their mind to, and we're proud to support them in that journey. We consider our employees' personal goals, helping them create the career, and life, that they desire—whether it’s advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions. With safety and sustainability at the core of what we do, we all come together to form “Team Green”—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life. We're proud to say that working for GFL is more than a job. It's an opportunity to make a difference and grow tremendously along the way. Regardless of the work we're doing today, we've got our sights set on the big picture—not just tomorrow, but for life. GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams. Field Operations: Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company’s vision of creating cleaner and more sustainable communities. Professional Services: Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.