Lead, CLSU

KRGinsure (Kitchener) a div. of RRJ Insurance Group Ltd; Toronto; Híbrido; CAD 80.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work flexibility

Matching Group RRSP contributions

Two paid personal days each year

EFAP available through group health

Professional membership fees including

Professional development and education

Free parking and office space

Descripción de la vacante

RRJ Insurance Group Ltd. is seeking an experienced Lead, CLSU to join our Commercial Lines Service Unit. This hands-on role processes mid-market and large commercial accounts and serves as a senior escalation point for CLSU when the Director is unavailable.

Location is Toronto or Durham with a hybrid work model. The role requires a valid RIBO license, 5+ years in commercial insurance (mid-market/large accounts), and EPIC experience is a strong asset.

Formación

• Active RIBO license required.
• Minimum 5 years of commercial insurance experience in mid-market or large accounts.
• EPIC experience is a strong asset.

Responsabilidades

• Process and administer mid-market and large commercial accounts, including complex and multi-policy clients.
• Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions.
• Review insurer documentation and maintain accurate account information within EPIC.
• Collaborate with the KRG account team to ensure timely servicing.
• Handle complex processing requests and guide CLSU team on workflow questions.
• Act as senior resource and escalation point when Director is unavailable.
• Support onboarding, workflow consistency, and process improvements in Commercial Lines.

Conocimientos

RIBO license

Commercial insurance exp

EPIC experience

Descripción del empleo

Careers | Lead, CLSU

Lead, CLSU

Hours : Full Time

Department : Commercial Lines

Location : Toronto or Durham

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We’re looking for an experienced Lead, CLSU to join our Commercial Lines Service Unit (CLSU). This hands‑on role supports the processing and administration of mid-market and large commercial accounts, while working closely with Producers, Senior Account Managers and Senior Placement Brokers. The position provides accurate and timely policy processing and serves as a senior resource and escalation point for the CLSU when the Director is unavailable.

Position type: Full-time, permanent

Role status: Replacement

Location: Preferably Toronto or Durham; will consider other offices for the right candidate.

Primary Responsibilities

• Process and administer mid-market and large commercial accounts, including complex and multi-policy clients
• Complete renewals, endorsements, cancellations, policy changes, certificates, invoicing and other commercial policy transactions
• Review insurer documentation and maintain accurate account information and documentation within EPIC
• Work closely with the KRG account team to ensure servicing requirements are completed accurately and on time
• Handle complex processing requests and assist CLSU team members with technical, procedural and workflow questions
• Act as a senior resource and escalation point when the Director is unavailable, assisting with workload prioritization and operational issues as required
• Support onboarding, workflow consistency, process improvements and other Commercial Lines initiatives

Knowledge, Skills and Requirements

Licensing & Education

• Active RIBO license is required
• Minimum 5 years of commercial insurance experience, including mid-market and/or large commercial accounts.
• EPIC experience is a strong asset

Technical & Interpersonal Skills

• Strong knowledge of commercial insurance coverages, policy documentation and insurer requirements
• Proven ability to administer complex commercial accounts and resolve processing discrepancies
• Strong organizational, problem-solving and communication skills with excellent attention to detail
• Ability to provide guidance to colleagues while remaining a hands‑on member of the team

Compensation Range

Compensation Range: $80,000 (75%) – $110,000 (125%)

Placement on the range is based on proven skills and experience related to the position. Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

Why Join Us

We offer an attractive compensation package and commission incentives, plus:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

RRJ does not use AI to screen and/or assess candidate applications.